Glendon Kemp
Richmond,VA
Summary
Accomplished Security Manager with 6 years of experience. Committed to strategic planning and delivery of large-scale objectives while maintaining highest levels of integrity and respect. Applies advanced technical, business and logistics acumen to streamline processes. Adept at driving cross-functional teams within high-pressure and deadline-driven environments.
Overview
7
7
years of professional experience
Work History
Security Manager
Westminster Canterbury-Richmond
06.2019 - Current
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
- Investigated incidents and wrote reports.
- Developed comprehensive emergency response plans to minimize business disruptions during crises situations.
- Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
- Managed budgets effectively while procuring necessary equipment or resources to uphold strict standards in maintaining a secure environment.
- Evaluated existing security infrastructure, identifying areas for improvement and recommending cost-effective solutions.
- Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Increased employee safety by conducting regular safety drills and establishing clear evacuation procedures in case of emergencies.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Lead Incident Command team through multiple emergency response situations, including Covid-19 pandemic.
- Head of Safety Committee.
- Leader of the community's CARF accreditation for 2023.
- Develop and manage over $1 million in security capital projects annually, including door access projects, video management upgrade, and fire panel upgrade.
- Develop and manage security system and process creation for $180 million construction project.
- Manage safety requirements for regulated areas.
- Conduct regular Proactive Risk Assessments.
Security Manager
The Country Club Of Virginia
05.2017 - 06.2019
- Handled customer complaints professionally, working towards swift resolution and maintaining client satisfaction.
- Conducted regular performance evaluations for staff members, providing feedback and coaching as needed to improve overall team performance.
- Trained staff on latest policies and procedures.
- Resolved member complaints or problems to decrease escalation issues to executive management.
- Collaborated with other managers on-site to ensure seamless integration between security, front desk, valet services and club operations.
- Managed the daily operations of a busy security, front desk, and valet service for optimal efficiency and member satisfaction.
- Manage capital projects.
Education
Bachelor of Science - Sociology And Psychology
Virginia Commonwealth University
Richmond, VASkills
- Emergency and Incident Response
- Employee Relations and Staff Leadership
- Operations Management
- Business Continuity, Compliance, and Risk Management
- Safety and Security Systems Management
- Security Policy Development
- Microsoft Office
- Security Procedure Implementation
- Public Speaking
- Fire Control and Response Management
Accomplishments
- Lead the community as Incident Commander through the Covid-19 pandemic.
- Lead the successful CARF accreditation process in 2023.
- LeadingAge Leadership Academy student 2021 - 2022
- Capital improvements: Badge readers on resident doors ($1.6 million); fire panel replacement ($1.4 million); video management upgrade ($180 thousand); various camera, gate, access control projects.
- Implementation of staff pay-incentive plan.
Affiliations
- International Association of Hospital Security and Safety
- LeadingAge Virginia
Timeline
Security Manager
Westminster Canterbury-Richmond
06.2019 - Current
Security Manager
The Country Club Of Virginia
05.2017 - 06.2019
Bachelor of Science - Sociology And Psychology
Virginia Commonwealth University
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