Glendora Reid
Tampa,FL
Summary
Proven leader with extensive experience in operations management and staff development, notably at Wawa Food Markets. Excelled in inventory control and team leadership, driving process improvements and enhancing customer satisfaction. Achieved significant business growth by fostering strong employee relations and leveraging strategic planning skills.
Overview
31
31
years of professional experience
Work History
Assistant General Manager
Wawa Food Markets
08.2014 - 09.2024
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed budget implementations, employee evaluations, and contract details.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Implemented cost-saving measures without compromising on quality, boosting bottom line.
- Developed partnerships with local businesses, expanding brand's presence and community involvement.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Implemented customer feedback system, leading to improved service offerings.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Improved operational workflows, resulting in smoother running of establishment.
- Conducted regular competitor analysis to stay ahead in market trends and offerings.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Assistant Manager
Hess Express
02.1994 - 03.2015
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Developed strong working relationships with staff, fostering a positive work environment.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Oversaw daily operations to maintain store cleanliness and organization.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Conducted performance evaluations and provided constructive feedback to employees.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Implemented staff training programs to elevate service standards and knowledge.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School GED -
Hallandale Adult
Hallandale, FL05.1992
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Relations
- Food safety and sanitation
- Business operations knowledge
- Training and development background
- Employee Scheduling
- Customer Relationship Management (CRM)
- Operations Oversight
- Business Development
- Strategic planning skill
- Process Improvements
- Sales Forecasting
- Financial Reporting
- Vendor Relationship Management
- Customer Retention
- Workflow Coordination
- Process Improvement
- Sales Coaching
- Financial leadership ability
- Training and development skill
- Team leadership strength
- Promotions implementation
- Budgeting and cost control
- Business operations background
- Teamwork and Collaboration
- Customer Service
- Staff hiring
- Effective leader
- Customer Service Management
- Staff training/development
- Scheduling
- Employee Motivation
- Hiring and Onboarding
- Schedule Management
- Decision-Making
- Team Leadership
- Inventory Management
- Customer Relations
- Inventory Tracking and Management
- Strategic Planning
- Payroll Administration and Timekeeping
- Training Management
- Relationship Building
- Management Team Building
- Quality Assurance
- Recruitment
- Employee Development
- Administrative Management
- Delegating Work
- Staff Scheduling
- Policy Development and Enforcement
- Sales Tracking
- P&L Management
- Performance Evaluation and Monitoring
- Performance Improvement
- Performance Improvements
- Performance Evaluations
- Financial Management
- Employee reviews
- Department Oversight
- Purchasing and planning
- Organizational Structuring
- Goal Setting
- Business Growth Initiatives
- Business Management
- Delegation
- Cost Reduction
- Assignment Delegation
- Desktops, Laptops, and Mobile Devices
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
Timeline
Assistant General Manager
Wawa Food Markets
08.2014 - 09.2024
Assistant Manager
Hess Express
02.1994 - 03.2015
High School GED -
Hallandale Adult
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