Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Glendy Mendoza

Waukegan,IL

Summary

  • Versatile sales leader and sales rep with more than 7 years of excellence in customer service, committed to delivering outstanding customer experiences from start to finish. Consistently exceeding performance targets, while fostering both personal and team growth. Passionate about talent development and driving organizational progress. Eager to leverage this experience and unique skill set to contribute to a new industry, embracing new challenges and opportunities for growth.
  • Knowledgeable with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management.
  • Diligent with solid background in technical support. Proven track record in troubleshooting technical issues and delivering high-quality customer service. Demonstrated ability in problem-solving and effective communication.

Overview

10
10
years of professional experience

Work History

Branch Manager

Hights Finance
09.2024 - Current
  • Continuously monitor branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Maintain friendly and professional customer interactions..
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Developed and led team of financial advisors, enhancing their skills with comprehensive training programs.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Coordinated with IT department to enhance cybersecurity measures, protecting customer data and transactions.

Sales Representative/ Rep Ambassador

Cellular sales Verizon
09.2019 - 10.2023
  • Leveraged solution-based selling for wireless products.
  • Built and managed strong customer relationships.
  • Utilized excellent communication skills to meet customer needs with their tech devices .
  • Consistently exceeded personal sales goals.
  • Demonstrated problem-solving skills to ensure customer satisfaction with their technology.
  • As an RA I took complaints and opinions from reps of any company changes or team changes and worked with manager on how we could communicate this to the higher management.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Used ticketing systems like Zendesk to manage and process support actions and requests not just for clients but in store issues .

Sales Representative/ Manager

Metro By T-mobile
08.2017 - 08.2019
  • Greeting customers and problem solving with accounts, phones, and software. I lead a very responsible group of employees who kept up with their quotas, trained new employees on their daily duties as a sales representative. Plan events outside of retail store to promote Metro by T-Mobile Wireless and bring in customers. Coached and trained employees on approaches to communicate and maximize their sales.
  • Expanded market reach with the successful introduction of new product lines tailored to customer needs and preferences.
  • Exceeded quarterly targets consistently by identifying new business opportunities and executing targeted marketing campaigns.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Used ticketing systems to manage and process support actions and requests.

Sales Representative

Metro PCS
10.2015 - 07.2016
  • Greet customers and problem solving with accounts, phones, and software. Meet quota each week with a certain amount of phone sales, plan sales and accessories. Count inventory when opening or closing and keeping store clean.

Education

High School Diploma -

Treasure Coast High School
01.2014

Some College - undefined

IRSC

Skills

  • -Inspirational leadership
  • -Problem Solving
  • -Adaptability
  • -Collaboration
  • -Strategic Planning
  • -Critical thinking
  • -Proficient in Microsoft Office
  • Branch operations management
  • Customer relationships
  • Technical troubleshooting
  • Product troubleshooting
  • Network diagnostics
  • Application support
  • Software installation

Accomplishments

  • Successfully closed an average of 37 loans per month.
  • Grew new accounts by 55% in only 3 months.
  • Ranked #5 in East FL for Cellular sales for 2020 for selling the most devices or handsets .
  • Supervised team of 7 staff members.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Branch Manager

Hights Finance
09.2024 - Current

Sales Representative/ Rep Ambassador

Cellular sales Verizon
09.2019 - 10.2023

Sales Representative/ Manager

Metro By T-mobile
08.2017 - 08.2019

Sales Representative

Metro PCS
10.2015 - 07.2016

Some College - undefined

IRSC

High School Diploma -

Treasure Coast High School

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Glendy Mendoza