Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Glenesha Hill

Anna,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Yardi,Inc
Irving, TX
03.2024 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Care Representative

Michigan State Unemployment
, MI
04.2022 - 05.2022
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Provided accurate, valid, and complete information to customers.
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
  • Escalated unresolved issues requiring further investigation or specialized expertise.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Delivered customer support to high call load each shift.

Customer Support Specialist

Centria Autism Services
Richardson, TX
02.2014 - 03.2019
  • Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Recorded all customer interactions into the database system accurately and completely.
  • Developed innovative strategies to improve customer experience with the product or service offered by the company.
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Assisted in developing training materials related to new products or services being released.

Education

Eisenhower Senior High School
Rialto, CA
06-1994

Some College (No Degree) - Human Services

Grand Canyon University
Phoenix, AZ

Skills

  • Data Collection
  • Complaint resolution
  • Scheduling
  • Inbound and Outbound Calling
  • Promotional support
  • Escalation management
  • Team Development
  • Information Security
  • Data Entry

Accomplishments

  • Employee of the Quarter
  • VIP for QA

Timeline

Customer Service Representative

Yardi,Inc
03.2024 - Current

Customer Care Representative

Michigan State Unemployment
04.2022 - 05.2022

Customer Support Specialist

Centria Autism Services
02.2014 - 03.2019

Eisenhower Senior High School

Some College (No Degree) - Human Services

Grand Canyon University

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Glenesha Hill