GLENIS DIAZ
Zebulon,NC
Summary
Personable and versatile professional seeking a quality role. Detail-oriented and technically savvy team player skilled at balancing workflow, managing deadlines, and communicating with people from all levels and backgrounds. Seeking to take the next career step in a highly respected organization focused on providing top-notch service. Dynamic relationship builder with a demonstrated history of supporting the company’s procedures and providing exceptional customer service.
Overview
22
22
years of professional experience
Work History
Operations Supervisor
DHL Supply Chain/Worker On Behalf Of GSK
10.2021 - Current
- Recruits, orients, trains, schedules, manages, and recommends discipline for all operations staff
- Establishes/implements productivity, quality, and cost measurements & strategies to achieve desired operational results
- Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures
- Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation
- Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate staff
- Ensures sufficient staff resources, materials, and supplies on hand at all times
- Ensure warehouse is organized and set up for next shift
- Maintains equipment, in safe, efficient operating condition at all times.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Sales Recruiter
The Bureau Multiservice Staffing Solution Wilson
04.2021 - 10.2021
- 02Track metrics to spot Success and opportunities for improvement in hiring process.
- Build relationship with candidates for future.
- Schedule interviews on behalf of sales hiring teams.
- Developed and implemented onboarding and orientation programs for new employees
- Advertise jobs posting on multiple reciting sources.
- Source candidates via various methods (participating in events, organizing career days, using data base or social media.) Help hiring in crafting appealing job descriptions.
- Design company’s sales hiring strategy.
- Identified potential prospects through referrals, cold calling, job websites and career fairs.
- Negotiated salaries with candidates and provided counteroffers to determine win-win solutions. Assisted with writing job postings and job descriptions for boards
- Managed 20 candidates Daily throughout hiring process by conducting interviews and background checks and coordinating training.
Store Manager
Sprint PCs
10.2018 - 08.2020
- Recruit, train, coach and develop sales staff on all aspects of sales including, sales techniques, products, promotions, and procedures.
- Manage and motivate sales team every day to ensure sales quotas are being met or exceeded
- Provide effective performance feedback to all staff and set timeframe for achievement
- Consistently find ways to increase employee and location productivity, and drive sales.
- Maintain availability of merchandise by maintaining inventory levels and market merchandise by adhering to advertising, sales promotion, and display plans
- Manage scheduling of staff at location to ensure appropriate shift coverage.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Operations Manager
Bravo Group Services, GlaxoSmithKline, Zebulon, Cleaning Services
03.2018 - 09.2018
- Managed, Planned, and coordinated site cleaning operations.
- Routinely monitored clean room cleaning operations to ensure all activities were completed promptly and correctly.
- Responsible for staff development in areas such as GMP training, technical skills, safety, and performance management
- Coordinate organized and led projects to improve efficiency and productivity by implementing best practices in business management
- Established project deliverables based on project goals, Quality goals and company priorities
- Identify technical, procedural and equipment issues that delay cleaning performance, follow Good Manufacturing Practices, and maintain cGMP document program.
- Site improvement from 59 % to 82%
Defect Lab Analyst Supervisor
BIOTHERMAL, LLC, Pfizer
11.2013 - 03.2017
- Manufactured defect kits to meet requirements of customer while following SOP specifications and ensuring particulate free production.
- Generated valid data and completed all required documentation to establish kit traceability while adhering to GMP.
- (Current Good Manufacturing Practices) Maintained equipment and trouble shoots instrumentation problems, procedural problems, or production problems.
- Contributed to functions involving teams, which impact production, increase efficiency, solve problems, generate cost savings, and improve quality.
- Performed review of defect kit data, which includes overall documentation practices.
- Prepared summary reports wrote and reviewed SOP (Standard Operating Procedures) and revised defect lab procedures.
- Ensured safety, housekeeping, and compliance were maintained.
- Managed review of inspection data and uses equipment to complete inspection of applicable units when required.
- Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Performed high complexity testing by preparing specimens for analysis and maintaining assay quality
General Manger/Owner
GD Tech Wireless/Boost Mobile
11.2009 - 11.2013
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager
Sprint By InnoCOMM
02.2006 - 07.2009
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Store Manager
RadioShack
11.2001 - 02.2006
- Directed daily retail store operations, including staff scheduling, workflow planning, and financial oversight. Recruited, trained, and supervised personnel. Administered budgets and analyzed financial reports to resolve discrepancies. Established relationships with clients and customers, as well as determined customer needs. Ensured compliance with all sales strategies and customer service standards. Evaluate market trends and create merchandising plans. Maintained inventory.
- Key Achievements
- ● Increased sales of Rocky Mount Store by 100% in 30-day period in 2006
- ● Achieved Number 1 Wireless Hit Rate in District 0523 in September 2006
- ● Earned $238k and $263k as Employee Sales Recognition of Cary Store in 12-month period in 2005 and 2004 respectively
- ● Attained 90% rate in Verizon Wireless Mystery Shop September 2004
Education
Real Estate pre licensing Course -
HPW
Raleigh, NC03.2021
Certified Mobile Device Specialist & Repair -
Mentor
Georgiana, AL07.2017
Radio Shack Retail Store Management Training Program -
Radioshack Facility
Cary, NC07.2004
Bachelor of Business Administration 60 Credit - Marketing
Pontificia Universidad Católica Madre Y Maestra
Dominican Republic08.1995
Skills
Proficient use of office software, possessing learning agility to new software applications
- Customer-service orientation
- Exceptional attention to detail
- Team-worker but works independently when necessary
- Ability to perform effective judgment in recognizing scope of authority
- Problem-Solving & Troubleshooting Skills
- Mature and discrete
- Excellent organizational and time management skills – ability to prioritize daily tasks
- Willingness to work in flexible schedule and high workload
- Professional verbal/written communication skills (fluent in Spanish & English)
- Reliability in protecting confidential information
- Quality Standards
- Confidential Record Keeping
- Customer Service
- Deadline Management
- SAP ERP software
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Operations Supervisor
DHL Supply Chain/Worker On Behalf Of GSK
10.2021 - Current
Sales Recruiter
The Bureau Multiservice Staffing Solution Wilson
04.2021 - 10.2021
Store Manager
Sprint PCs
10.2018 - 08.2020
Operations Manager
Bravo Group Services, GlaxoSmithKline, Zebulon, Cleaning Services
03.2018 - 09.2018
Defect Lab Analyst Supervisor
BIOTHERMAL, LLC, Pfizer
11.2013 - 03.2017
General Manger/Owner
GD Tech Wireless/Boost Mobile
11.2009 - 11.2013
Store Manager
Sprint By InnoCOMM
02.2006 - 07.2009
Store Manager
RadioShack
11.2001 - 02.2006
Real Estate pre licensing Course -
HPW
Certified Mobile Device Specialist & Repair -
Mentor
Radio Shack Retail Store Management Training Program -
Radioshack Facility
Bachelor of Business Administration 60 Credit - Marketing
Pontificia Universidad Católica Madre Y Maestra
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