Glen Martin Das

Operations Management:

Product Operations | Team Size: 120+

• Built and scaled a new Operations function from the ground up, expanding headcount from 10 to 124 through strategic scope expansion and process scaling.
• Led cross-functional teams to drive operational efficiency, supporting new feature rollouts and enhancements on the Myntra e-commerce platform. Key Platform Launches Contributions: AI Stylist, Room Inspirations, Algo Store, Vector Search Optimization, and FWD. Annual GMV: 350 Cr.
• Manage end-to-end operations lifecycle—from concept to execution—ensuring alignment with KPIs, SLAs, and business objectives.
• Drive operations excellence by implementing robust processes for workforce planning, capacity management, team utilization, attrition control, and forecasting.
• Spearhead system upgrades and process automation to improve operational workflows and service delivery efficiency.
• Track and analyze daily performance metrics, conduct root cause analysis (RCA), and develop corrective action plans to close performance gaps.
• Collaborate with business stakeholders and cross-functional teams (Product, Tech, Analytics) to align operations strategy with organizational goals.
• Conduct periodic internal audits and process reviews to ensure compliance with operational standards, and continuous improvement practices.

Program Management:

• Own the end-to-end program lifecycle, including planning, stakeholder alignment, risk management, milestone tracking, and post-launch performance assessment.
• Spearheading three strategic CTPO-led programs—DPDPA, OSS License Audits, and Incident Management Process—from conception to execution and go-live.
• Led regulatory compliance (OSS License Audits) and mitigated legal risk through robust audit processes and proactive governance frameworks.
• Led the process reengineering of Tech Incident Management at Myntra to implement an end-to-end framework for tracking production incidents, including weighted downtime, root cause analysis (RCA), Time to Detect (TTD), Time to Resolve (TTR), and corrective action tracking.
• Led Myntra’s DPDPA (Digital Personal Data Protection Act) compliance program, ensuring end-to-end adherence to regulatory requirements across user and partner data workflows.
• Successfully launched consent management systems for both users and partners, enabling transparent data collection and usage control.
• Driving the implementation of multilingual consent features and data principal rights, empowering users to access, review, and manage their personal data at any time.

India, EMEA, Japan | Team Size: 100+

• Led a geographically distributed team of over 100 recruiting specialists, managers, and process leaders, delivering on SLA, productivity, and quality KPIs across the interview lifecycle (loop selection to final decision) in EMEA, Japan, and India.
• Spearheaded the Candidate Voice Outreach Program, reducing phone screen cycle time by 25% and third-contact follow-ups by 5.5%, saving approximately 24 FTEs per month.
• Introduced macro automation in collaboration with the BI team to streamline manual allocation tasks, and aligned with Finance to optimize P&L gearing ratios.
• Reduced weekly service escalations from 6 to 0 by deploying a compliance audit mechanism and Auto-SLA triggers.
• Designed and delivered comprehensive training programs, and chaired cross-functional reviews to drive global delivery alignment.

Amazon AVOC India | Team Size: 130

• Led a team of 5 front-line managers overseeing 130+ FTEs in machine learning (ML) data operations, delivering high-quality data labeling and operational output at scale.
• Developed and executed a shift adherence dashboard, significantly reducing productivity losses caused by scheduling non-compliance.
• Designed and implemented the AVOC India probation framework, improving new hire quality and productivity metrics through structured onboarding and performance checkpoints.
• Collaborated with HR Business Partners (HRBP) to streamline the performance management and compliance system, driving higher consistency and policy adherence across teams.
• Championed a targeted accuracy improvement program for bottom-quartile performers, boosting site accuracy from 96.5% to 98.7%, sustained over three consecutive quarters.
• Recognized among the top 10% of 20+ Operations Managers for consistent high performance, team engagement, and delivery excellence across multiple lines of business.

Hyderabad, India & Prague, Czech Republic | Size: 50+

Program Manager - Localisation, Hyderabad, India ( May'18 - Oct'19)

• Led a team of Project Specialists driving product localisation and go-to-market initiatives across new Amazon marketplaces.
• Enhanced Amazon UI functionality by resolving string defects and debugging translation workflows, ensuring language accuracy, and UX consistency.
• Designed and integrated scalable localization workflows and tool-based process improvements, supporting a faster time to launch.
• Delivered structured MIS reporting, and facilitated cross-functional business reviews with senior stakeholders.

Manager, Operations - Risk Management, Prague, Czech Republic (Mar'17 - May'18)

• Directed ~60 new hires and 4–5 Team Leads in the Transaction Risk Management Systems (TRMS) team, building performance through targeted coaching and a structured 90-day ramp-up plan.
• Led KYC workflow enhancements for Indian sellers, in collaboration with GPO and Training teams.
• Implemented root cause analysis (RCA) mechanisms and inspection frameworks to address productivity issues, driving informed process interventions.
• Delivered site-wide metric presentations and partnered with Workforce and HRBPs to streamline support and staffing plans.

Manager, Operations - Seller Support, Hyderabad, India (Oct'14 - Mar'17)

• Launched a successful New Hire Program, nurturing a motivated team of 50–60 associates, and executing data-driven hiring strategies.
• Played a pivotal role in internal job posting processes, streamlining communication, and internal mobility.
• Partnered with recruitment to optimize hiring profiles and training needs, improving new hire effectiveness and retention.