GLENMORE MAY
West Hollywood,CA
Summary
Dynamic nightlife consultant with expertise in operational efficiency, enhancing customer service, and curating memorable events. Proven track record in optimizing venue operations and securing strategic partnerships to drive revenue growth.
Overview
21
21
years of professional experience
Work History
NIGHTLIFE CONSULTANT
NIGHTLIFE CONSULTANT
01.2017 - Current
- Identified and executed operational improvement opportunities for nightclubs, venues, and events, with a focus on optimizing VIP table service programs to enhance revenue and guest experience.
- Scouted and secured strategic promotional partners—including hospitality groups, promoters, brands, artists, and influencers—to expand market reach and elevate event visibility.
- Consulted on staffing structures, department realignments, and role definitions to improve efficiency and team performance.
- Documented processes, monitored progress, and delivered detailed status reports before, during, and after events, ensuring accountability and continuous improvement.
- Trained staff on best practices for customer service and operational efficiency.
VIP DOORMAN
VIP DOORMAN
Los Angeles, USA
01.2005 - Current
- Implement ownership briefs on special event environments to curate ambiance of the venue
- Ensure clientele meets company dress code and etiquette policies
- Maintain relationships with repeat guests, ensuring their maximum satisfaction
- Negotiate Table Service Minimums to increase venue revenue
- LOS ANGELES: Delilah
- Harriet's
- Poppy
- Bootsy Bellows
- Peppermint
- The Nice Guy
- Star Love
- NEW YORK: Space Ibiza
- No. 8
- Hiro
- The Jimmy at The James Hotel
- Church Lounge at The Tribeca Grand Hotel
- CO-OP at The Hotel on Rivington
- Butter
- Chapel Bar
- The Alley Cat Theater @ The Beekman Hotel
FLOOR MANAGER
PARADISE CLUB AT THE EDITION HOTEL
New York, USA
02.2019 - 07.2019
- Supervised staff across multiple departments to maximize efficiency and deliver exceptional customer service for both internal teams and external guests.
- Oversaw and executed all opening and closing procedures for food, beverage, and operations, ensuring seamless daily venue performance.
- Trained VIP staff in upselling techniques and minimum negotiations, directly increasing company revenue and enhancing guest experience.
- Developed and implemented Standard Operating Procedures (SOPs) across departments, improving consistency and operational efficiency.
- Engaged with customers to identify needs, convert first-time guests into repeat clients, and resolve concerns to strengthen loyalty.
- Assisted in the creation and execution of marketing initiatives, contributing to increased visibility and venue profitability.
- Proposed and implemented operational process improvements to streamline workflows and boost revenue generation.
- Researched, negotiated, and contracted third-party vendors to deliver cost savings while maintaining service quality.
- Advanced and coordinated logistics for artists, including travel, accommodations, and rider fulfillment; served as primary liaison for Ultra VIP talent teams (artists included Moses Sumney, Jussie Smollett, Doja Cat, among others).
- Supervised cash office operations, including setup, distribution, and reconciliation of all F&B cash drawers, management of change distribution, and completion of financial reporting sheets.
- Processed payroll for 30–35 employees, ensuring accuracy and timeliness.
- Supervised daily operations and ensured compliance with hotel standards.
- Oversaw guest interactions, ensuring high levels of service quality and satisfaction.
- Implemented operational policies that enhanced efficiency across the club's services.
FLOOR MANAGER
PUBLIC ARTS AT THE PUBLIC HOTEL
New York, USA
02.2018 - 09.2018
- Supervised staff to ensure maximum efficiency and consistently delivered exceptional internal and external customer service.
- Trained VIP staff in upselling techniques and minimum negotiations, directly increasing company revenue and enhancing guest satisfaction.
- Introduced and implemented Standard Operating Procedures (SOPs) across departments, improving efficiency and operational consistency.
- Anticipated and identified customer needs, converting first-time guests into repeat clients and resolving concerns to build long-term loyalty.
- Collaborated with leadership on marketing initiatives, contributing to the development, implementation, and management of campaigns that boosted visibility and revenue.
- Designed and executed operational procedures to increase departmental efficiency and profitability.
- Curated special events in partnership with external promoters and hospitality groups to expand clientele demographics and brand reach.
- Negotiated and contracted cost-effective third-party vendors, delivering savings while maintaining quality standards.
- Advanced artist logistics, including travel, accommodations, and rider fulfillment, served as the primary point of contact for Ultra VIP talent teams (artists included Moses Sumney, Jesse Smollett, Doja Cat, and more)..
- Supervised cash office operations, including set-up, distribution, reconciliation of F&B cash drawers, change distribution, and preparation of money office reports.
- Processed payroll for 20–25 employees, ensuring accuracy and compliance.
- Supervised daily operations and ensured compliance with hotel standards.
- Managed staff schedules and coordinated training programs for team members.
LEAD VIP HOST
THE 1 HOTEL BK ROOFTOP
New York, USA
05.2017 - 11.2017
- Solicited and secured high-value clients for table reservations by leveraging an established personal network, consistently generating repeat business.
- Served as primary point of contact for returning VIP clientele and promoters, strengthening relationships and driving loyalty.
- Oversaw host and promoter operations to ensure seamless execution, maximum efficiency, and superior customer service standards.
- Trained VIP host team on upselling strategies and table minimum negotiations, directly increasing company revenue.
- Monitored internal and external host and promoter performance by developing weekly commission-tracking reports, providing actionable insights to leadership.
- Coordinated VIP reservations and special requests for exclusive events.
- Developed relationships with guests to enhance loyalty and repeat visits.
F&B MANAGER
WINNIE'S JAZZ BAR AT THE REFINERY HOTEL
New York, USA
10.2015 - 05.2017
- Supervised staff to ensure maximum efficiency and consistently delivered excellent levels of internal and external customer service.
- Anticipated customer needs, converting first-time guests into repeat clients by resolving concerns and enhancing the overall guest experience.
- Proposed and implemented new operational procedures that increased departmental efficiency and boosted revenue.
- Consulted on interior décor and venue design, and introduced unique activations to elevate ambiance and improve client satisfaction.
- Curated special events with external promotional partners to expand clientele demographics and grow market reach.
- Scouted and booked musical talent, coordinating logistics to ensure seamless event execution and alignment with brand identity.
- Oversaw cash office operations, including setup, distribution, and reconciliation of F&B cash drawers, change management, and preparation of financial reporting sheets.
- Developed and implemented innovative menu items to enhance guest experience.
- Created schedules to optimize staffing levels for busy events and weekends.
Skills
- ADP
- Paycom
- Micros
- Aloha
- Square
- Agilysys
- Posi-Touch
- Sevenrooms
- Nightpro
- OpenTable
- Accubar
- BirchStreet
- Event marketing
- Venue management
- Client relationship management
Skills
ADP, Paycom, Micros, Aloha, Square, Agilysys, Posi-Touch, Sevenrooms, Nightpro, OpenTable, Accubar, BirchStreet
References
References available upon request.
Timeline
FLOOR MANAGER
PARADISE CLUB AT THE EDITION HOTEL
02.2019 - 07.2019
FLOOR MANAGER
PUBLIC ARTS AT THE PUBLIC HOTEL
02.2018 - 09.2018
LEAD VIP HOST
THE 1 HOTEL BK ROOFTOP
05.2017 - 11.2017
NIGHTLIFE CONSULTANT
NIGHTLIFE CONSULTANT
01.2017 - Current
F&B MANAGER
WINNIE'S JAZZ BAR AT THE REFINERY HOTEL
10.2015 - 05.2017
VIP DOORMAN
VIP DOORMAN
01.2005 - Current
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