Summary
Overview
Work History
Education
Skills
Websites
Additional Relevant Experience
Timeline
Generic

Glenn Braaten

Marysville,WA

Summary

Experienced professional skilled at identifying and resolving operational challenges for seamless customer-facing infrastructure operations. Proficient in developing and streamlining operational procedures to enhance efficiency in data center workflows. Oversees hardware maintenance and repair tasks with precision. Utilizes extensive knowledge in power distribution and management to ensure uninterrupted operations and make a significant impact on the organization's overall success.

Overview

16
16
years of professional experience

Work History

Inventory Specialist

Mammoth Overland
03.2025 - Current
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.

Communications Officer

Washington State Patrol
01.2025 - 03.2025
  • Responsible for answering emergency and non-emergency calls, gathering essential information, and dispatching police, fire, or medical services as needed. Operated communication equipment such as radios, phones, and computer-aided dispatch (CAD) systems. Monitored and coordinated field units, maintaining accurate records of calls and responses, and ensuring timely communication between callers and emergency personnel. Maintained professionalism and composure in high-stress situations.

Warehouse Worker

Amazon
12.2024 - 01.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 25 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

System Design Engineer

T-MOBILE
01.2012 - 01.2023
  • Served as Primary expert in Windows Server deployments using SCCM and Puppet for both physical and virtual servers. Designed and implemented complex Windows clustering solutions for active / active and active / passive deployments in multiple data centers. Confirmed all server deployments adhere to industry best practices and stringent security standards.
  • Collaborated with cross-functional teams, including IT administrators, network engineers, and developers, ensuring seamless integration of Windows Server systems into overall infrastructure.
  • Moved to all physical builds to hybrid virtual and physical, resulting in quicker turnaround times and better customer experience.
  • Saved time for physical builds by implementing automation.

Data Center Engineer

T-MOBILE
01.2009 - 01.2012
  • Carried out wide range of tasks, including deploying racks with seismic bracing, establishing power redundancy, racking servers, patching fiber and RJ45 connections, and maintaining networking redundancy. Streamlined performance policies and assisted in establishment of workflows in premier data center.
  • Played pivotal role in design and deployment of physical infrastructure, facilitating smooth and efficient operation of data center facilities.
  • Developed and implemented Andover application (later migrated to iTracs) for managing row, rack, and rack unit (RU) server locations.
  • Maintained physical rack servers, securing power and network failover redundancy.
  • Created Excel spreadsheet for maintaining DC inventory, patching matrix, and labels for patching, leading to quicker times for hands-on troubleshooting.
  • Prepped tiles, cabinet, and subfloor for seismic compliance, enhancing structural integrity, equipment stability, and reducing vibrations.
  • Patched, dressed, and labeled all physical patches, maintaining DC standards.
  • Collaborated with cross-functional teams to develop efficient solutions for complex data center challenges.
  • Streamlined processes for hardware installations, upgrades, and decommissioning to minimize service disruptions.
  • Ensured compliance with industry standards and regulations by conducting thorough audits of data center operations.
  • Reduced downtime for critical systems by designing and implementing comprehensive backup and disaster recovery plans.
  • Championed the adoption of automation tools within the organization leading to improved operational efficiency.
  • Provided training and mentorship to junior engineers on best practices in data center management.
  • Managed vendor relationships to negotiate favorable pricing on equipment purchases, maintenance contracts, and support services.
  • Developed comprehensive documentation to support knowledge sharing among team members and facilitate future troubleshooting efforts.

Education

Google Cybersecurity Professional Certificate -

Coursera

Intro to Project Management Certificate - undefined

Everett Community College
Everett, WA

Graduate - undefined

United States Coast Guard (USCG) RM "A" School
Petaluma, CA

Skills

  • Platforms: Hewlett Packard, Dell, IBM
  • Applications: SCCM, HSPPP, SNOW, Remedy, vSphere
  • Databases: SQL
  • Tools: Puppet, MSFCM, PS
  • Other: Windows, ESXi

Additional Relevant Experience

  • T-MOBILE, Bothell, WA & Wenatchee, WA
  • NOC Supervisor
  • NOC Operator

Timeline

Inventory Specialist

Mammoth Overland
03.2025 - Current

Communications Officer

Washington State Patrol
01.2025 - 03.2025

Warehouse Worker

Amazon
12.2024 - 01.2025

System Design Engineer

T-MOBILE
01.2012 - 01.2023

Data Center Engineer

T-MOBILE
01.2009 - 01.2012

Intro to Project Management Certificate - undefined

Everett Community College

Graduate - undefined

United States Coast Guard (USCG) RM "A" School

Google Cybersecurity Professional Certificate -

Coursera

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