Glenn Brigham Sr

• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Help with maintenance issues
• Help with Security issues or concerns
• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved guest complaints by addressing issues with rooms promptly.
• Kept accounts in balance and ran daily reports to verify totals.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Attended staff meetings and brought issues to attention of upper management.
• Checked guests in out of hotel, made reservations, and processed payments. Through Opera Operator System.
• Entered and updated sensitive customer information during check-ins and room changes.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Help Operation with A/r Accounts,Charge backs(backup documentation
• Bank deposit reconciiation

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Worked closely with Director of Sales and owners

to make the property successful.

• Developed and maintained relationships with customers and suppliers through account development.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Managed budget implementations, employee evaluations, and contract details.
• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
• Enhanced and redefined organizational structure to maintain competitive edge across territories.
• Trained, coached and mentored staff to support smooth adoption of new [Type] program.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Developed initial sales roadmaps and market strategies to promote successful product launches.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Partnered with vendors and suppliers to effectively manage and budget.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Reported issues to higher management with great detail.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Mitigated business risks by working closely with staff members and assessing performance.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
• Analyzed market trends and competitor activities to create competitive advantages.
• Formulated policies and procedures to streamline operations.
• Reduced operational risks while organizing data to forecast performance trends.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Used internal software to process reservations, check-ins and check-outs.
• Maintained transaction security by verifying payment cards against identification.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Entered and updated sensitive customer information during check-ins and room changes.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Stored guest valuables in safe and individual boxes for security.
• Maintained clean and organized front desk areas to uphold polished company image.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Answered customer telephone calls promptly and appropriately handled needs.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Answered multi-line phone system and enthusiastically greeted callers.
• Responded swiftly to room requests and other inquiries made via theestablishment website, email, or phone.
• Greeted guests at thefront desk and engaged in pleasant conversations while managing thecheck-in process

• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Performed Manager on Duty oversight of ballroom and night club functions.
• controlled bar tender tally and operations for owner’s report.
• Work Directly with the owner and Director of Sales to maximize the revenue
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved guest complaints by addressing issues with rooms promptly.
• Kept accounts in balance and ran daily reports to verify totals.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Checked guests in out of hotel, made reservations, and processed payments.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Attended staff meetings and brought issues to attention of upper management.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Entered and updated sensitive customer information during check-ins and room changes.
• Maintained transaction security by verifying payment cards against identification.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Complete oversight of all daily desk operation. Redesigned all forms and checklists as needed to
  improve service.
• 
  

• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Coached employees through day-to-day work and complex problems.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Developed procedures to establish accurate and organized check-in and check-out processes.
• Created, prepared, and delivered reports to various departments.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Monitored customer service trends and provided insights to management team for further improvement.
• Delivered performance reviews, recommending additional training or advancements.
• Prepared agendas and took notes at meetings to archive proceedings.
• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Complete oversight of all daily desk operation.

• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Attended staff meetings and brought issues to attention of upper management.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Resolved guest complaints by addressing issues with rooms promptly.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Prepared weekly employee work schedules to meet operational needs.
• Kept accounts in balance and ran daily reports to verify totals.
• Entered and updated sensitive customer information during check-ins and room changes.
• Work with owners and Director of Sales to make the hotel more profitable.
• Recreate forms and polices o make them work for better commuication