Glenn Broersma
Clarion,PA
Summary
Dynamic professional with a proven track record at Walmart, excelling in order fulfillment and customer service. Recognized for enhancing customer satisfaction through proactive communication and attention to detail. Skilled in planning and organization, I foster high-performing teams and drive continuous improvement initiatives to achieve operational excellence.
Versatile team member offering over [Number] years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
21
21
years of professional experience
Work History
Digital Shopper
Walmart
05.2023 - Current
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Provided exceptional customer service through proactive communication channels such as live chat and social media platforms, fostering loyalty among shoppers.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
General Manager of Operations
Pilot Flying J Travel Center
08.2004 - 05.2023
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Interacted well with customers to build connections and nurture relationships.
Education
No Degree - Business Administration And Management
University of Maryland
MDNo Degree - Business Administration And Management
The Ohio State University
Columbus, OHSkills
- Order fulfillment
- Customer service
- Customer relations
- Attention to detail
- Decision-making
- Flexible schedule
- Planning and organization
- Upbeat and outgoing attitude
- Documentation and reporting
Timeline
Digital Shopper
Walmart
05.2023 - Current
General Manager of Operations
Pilot Flying J Travel Center
08.2004 - 05.2023
No Degree - Business Administration And Management
University of Maryland
No Degree - Business Administration And Management
The Ohio State University
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