Summary
Overview
Work History
Education
Skills
Timeline
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Glenn Brunker

Summary

Accomplished executive with a proven track record of delivering transformational change creating a best-in-class customer experience. Adept in strategic planning and organizational leadership. Delivering quality and expense optimization with a long-term strategic mindset. A leader cultivating a culture of innovation while fostering team engagement.

Overview

26
26
years of professional experience

Work History

Executive Director - Enterprise Transformation

Ally Financial Inc.
05.2025 - Current
  • Reimagine the organization through digitization and automation to deliver exceptional experiences for customers and colleagues
  • Improve shareholder returns by capturing efficiency savings and deploying an enterprise global location strategy
  • Design and implement an Enterprise Change Management program to effectively deliver a streamlined sustainable operating model redesign leveraging front-to-back methodology
  • Enabling the organization to own and deliver on transformation priorities
  • Evolve leadership culture to focus on accountability and performance with clear alignment on ambitions

Mortgage President

Ally Financial Inc.
06.2018 - 05.2025
  • Lead national mortgage business inclusive of retail annual production of $11 billion, annual bulk acquisition of $5 billion and $20 billion servicing portfolio
  • Responsible for Capital Markets, Risk Management, Marketing and Corporate Strategy
  • Organically scaled originations 15x over three-year period while reducing cost to produce over 350%
  • Delivered best-in-class overall and digital mortgage customer experience per JD Powers two consecutive years
  • Crafted and executed three year strategic plan leading vast foundational and cultural upgrades transforming the business
  • Re-architected operating model to variable cost structure while escalating recapture rates above industry standard and deepening multi-product line relationships
  • Strengthening the mortgage regulatory, compliance and governance risk framework while fostering strong regulatory relationships

Mortgage President

Bank of Oklahoma Financial
05.2015 - 05.2018
  • Elevated mortgage pre-tax income contribution to 18% of total BOKF earnings leading Retail, Correspondent and Direct Origination channels delivering $6.3 billion annual origination volume
  • Organically elevated servicing portfolio growth to $21 billion
  • Deployed new technology stack end to end; originations and servicing
  • Strengthened the mortgage regulatory and compliance framework
  • Implemented operational outsourced support lowering cost to produce 25% while strengthening quality and credit performance

Senior Vice President Head of Credit and Servicing

Fifth Third Bank
01.2009 - 05.2015
  • Successfully integrated national consumer and commercial operations supporting eight lines of business (2000 FTE) - Mortgage, Retail, Private Banking, Indirect Auto, Bankcard, Business Banking, SBA Lending and Commercial Real Estate
  • Responsible for credit operations, servicing and collections while leading operational transformation in collaboration with all business line strategies with the adoption of a singular operating model to differentiate through service excellence
  • Strengthened the Consumer Bank regulatory and compliance framework through the adoption of centralized quality assurance and regulatory audit preparedness
  • Responsible for the LOS deployment; business case through adoption
  • Accountable for the Consumer Bank BPO and Vendor Management Program reducing cost to produce by 40%; active board member of the BPO Captive

Executive Vice President of Mortgage Operations

National City Bank
01.2008 - 01.2009
  • Lead National Mortgage Operations (1400 FTE) supporting $25 billion annual retail and wholesale production
  • Responsible for leading operational restructuring and cultural realignment of the business; implementation of new technology stack, process transformation and centralization of operations
  • Chair of all builder and title joint ventures

Senior Vice President Retail

Novastar Mortgage
12.2006 - 01.2008
  • Successfully lead the retail originations business after the acquisition of Oak Street Mortgage
  • Focused the organization through key performance indicators including customer service, productivity and financial measures across all functional disciplines

President

Oak Street Mortgage
01.2000 - 12.2006
  • Co-founder of national mortgage retail and wholesale originator producing $4 billion annually; successfully navigated the sale of the business
  • Executed national expansion across 50 states, implementation of full technology stack, installed secondary marketing and funding capabilities. Built out risk management framework and robust legal and compliance disciplines

Education

Bachelor of Science - Finance

Northern Illinois University
Dekalb, IL

MBA -

DePaul University
Chicago, IL

Skills

  • Power to inspire
  • Decisiveness
  • Clear transparent communications
  • Collaboration
  • Creativity and innovation
  • Risk management and compliance
  • Customer centric
  • Strategic change agent

Timeline

Executive Director - Enterprise Transformation

Ally Financial Inc.
05.2025 - Current

Mortgage President

Ally Financial Inc.
06.2018 - 05.2025

Mortgage President

Bank of Oklahoma Financial
05.2015 - 05.2018

Senior Vice President Head of Credit and Servicing

Fifth Third Bank
01.2009 - 05.2015

Executive Vice President of Mortgage Operations

National City Bank
01.2008 - 01.2009

Senior Vice President Retail

Novastar Mortgage
12.2006 - 01.2008

President

Oak Street Mortgage
01.2000 - 12.2006

Bachelor of Science - Finance

Northern Illinois University

MBA -

DePaul University

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