Glenn Cashaw
Waco,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in this industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Credit Card Customer Service Representative
US Bank
Minneapolis, MN
02.2020 - Current
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Assisted with reconciliations and customer communications.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Submitted service tickets for equipment maintenance requests.
- Identified potential sales and cross-selling opportunities and informed supervisor.
Customer Service Representative
Prestige Power Washer
Waco, TX
01.2015 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Technical Support Representative
Schwans Fine Foods
Marshall, MN
02.2018 - 01.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Promoted efficiency among departments with prompt resolution of system issues.
- Researched product and issue resolution tactics to address customer concerns.
- Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to Websupport needs.
Education
Associate of Science - Law Enforcement
McLennan Community College
Waco, TX04.
High School Diploma -
Waco High School
Waco, TX05.1998
Skills
- CRM Software
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
Timeline
Credit Card Customer Service Representative
US Bank
02.2020 - Current
Technical Support Representative
Schwans Fine Foods
02.2018 - 01.2021
Customer Service Representative
Prestige Power Washer
01.2015 - Current
Associate of Science - Law Enforcement
McLennan Community College
High School Diploma -
Waco High School
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