Glenn Cleland
Albuquerque,United States
Summary
Dynamic professional with extensive experience in hospitality management at Heritage Hotels and Resorts. Proven track record in enhancing customer satisfaction through efficient service and strong multitasking abilities. Highly reliable and skilled in complex problem-solving, consistently helping to improve the workplace productivity while fostering a positive work environment.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Dave’s Valley Grill
08.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Bartender
Top Of The Block
09.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Food and Beverage Supervisor
Heritage Hotels And Resorts
10.2021 - 10.2022
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
Assistant Property Manager
West Coast Mobile Homes
06.2023 - 01.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Bartender
D’Amacio’s
08.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Associate Of Applied Business - Business
Central New Mexico Community College
Albuquerque, NMSkills
- Strong multitasking
- Customer service
- Highly reliable
- Customer service expertise
- Complex Problem-solving
- Memory retention
Timeline
Bartender
Top Of The Block
09.2024 - Current
Bartender
D’Amacio’s
08.2024 - Current
Assistant Property Manager
West Coast Mobile Homes
06.2023 - 01.2024
Assistant Manager
Dave’s Valley Grill
08.2022 - Current
Food and Beverage Supervisor
Heritage Hotels And Resorts
10.2021 - 10.2022
Associate Of Applied Business - Business
Central New Mexico Community College
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