Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Work Availability
Dog & Horse
Timeline
Generic

Glenn Cogswell

Summary

Versatile and reliable professional with a proven track record in public safety and emergency response, honed as an Animal Control Officer with the City of Newburyport. Excelled in multitasking and adaptability, ensuring community well-being through effective patrol operations and community collaboration. Demonstrated exceptional computer literacy and record-keeping skills, contributing to a safer environment.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Animal Control Officer

City of Newburyport
09.2022 - 10.2024
  • Collaborated with local law enforcement agencies to enforce animal control ordinances and handle dangerous or aggressive animals.
  • Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
  • Conducted thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
  • Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals.
  • Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.

Security Officer

Anna Jaques Hospital
04.2018 - 10.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

Front Desk Agent

Marriott Amesbury
06.2012 - 04.2018
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Business Owner

Colby Pet Services
03.2000 - 04.2014
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Developed a high-performing team through effective recruitment, training, and performance management.

Direct Care Counselor

Turning Point Inc
01.1993 - 03.1997
  • Provided timely and accurate feedback to supervisors regarding client progress, allowing for informed decision-making in regards to case management strategies.
  • Increased client engagement by consistently offering opportunities for recreation, skill-building activities, and social interaction within the facility or community setting.
  • Assisted patients with completing personal grooming tasks such as bathing and dressing.
  • Coordinated discharge planning efforts with relevant stakeholders to ensure seamless transitions back into the community following program completion.
  • Served as a liaison between clients, their families, and the treatment team, fostering strong communication channels and promoting collaborative care efforts.
  • Participated in ongoing professional development opportunities, staying current on industry best practices for enhanced service delivery.

Education

Associate of Arts - Liberal Arts And Sciences

Quinsigmond
Worcester, MA
05-1984

Skills

  • Community patrols
  • Multitasking
  • Reliability
  • Public Safety
  • Patrol operations
  • Computer Literacy
  • Record-keeping
  • Adaptability
  • Emergency Response

Accomplishments

  • Supervised with team of fifteen coworkers much success ensuring continuous safety protocol with all Staff, patient and visitors.
  • Achieved Hospital Shining Star Award Status

Certification

  • Incident Command System (ICS) 100/200/700/800 Certifications - Federal Emergency Management Agency (FEMA).
  • Basic Animal Control Officer Certification - State Law Enforcement Divisions or Associations.
  • Professional Rescuer CPR/AED Certification - American Heart Association or American Red Cross.

Interests

  • I participate in a variety of outdoor recreational activities
  • Horseback Riding
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Volunteer Work
  • Animal Welfare Advocacy
  • Hiking
  • Outdoor Recreation
  • Music
  • Gym Workouts

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Dog & Horse

New England Equine Rescue

New England Lab Rescue

Timeline

Animal Control Officer

City of Newburyport
09.2022 - 10.2024

Security Officer

Anna Jaques Hospital
04.2018 - 10.2024

Front Desk Agent

Marriott Amesbury
06.2012 - 04.2018

Business Owner

Colby Pet Services
03.2000 - 04.2014

Direct Care Counselor

Turning Point Inc
01.1993 - 03.1997
  • Incident Command System (ICS) 100/200/700/800 Certifications - Federal Emergency Management Agency (FEMA).
  • Basic Animal Control Officer Certification - State Law Enforcement Divisions or Associations.
  • Professional Rescuer CPR/AED Certification - American Heart Association or American Red Cross.

Associate of Arts - Liberal Arts And Sciences

Quinsigmond
Glenn Cogswell