Glenn Confessore Jr.
East Northport,NY
Summary
Assiduous manager who thrives under pressure and goes above and beyond to create an unforgettable guest experience. Eighteen years experience serving and managing. Looking to relocate to Florida to prove myself, learn and grow from an established restaurant group.
Overview
19
19
years of professional experience
Work History
General Manager/Beverage Field Director
DBC Concepts
11.2018 - Current
- Oversee staff of 50 employees in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees (FOH, BOH, and management) for shifts, taking into account customer traffic and employee strengths.
- Took weekly liquor inventory.
- Makes improvements to the running of the business and improving the restaurant.
- Implemented and created seasonal cocktail menu.
- Lowered labor and liquor inventory.
- Increased sales 5-10% each year since becoming the general manager.
- Interacted well with customers to build connections and nurture relationships.
Front of House Manager
TGI Fridays
09.2017 - 11.2018
- Created schedules for staff of up to 50 people.
- Consistently enforced labor tragets.
- Took daily/weekly inventory to help maintain budget.
- Immediately addresses all concerns, complaints, questions, and issues from customers while circulating the dining area.
- Liaisons with the kitchen to ensure prompt serving of all orders in a correct and timely fashion.
- Holds pre shift meeting with staff of the day to go over concerns and upselling certain items.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
Waiter
Jewel By Tom Schaudel
02.2017 - 09.2017
- Skilled with catering parties up to 200 people
- Precisely described menu items and special offerings and appropriately identified wine pairings.
- Gained considerable knowledge with local produce and local wine.
- Learned all different operations in the restaurant from a renowned chef.
Bartender
Honig Grill
03.2016 - 02.2017
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Consistently provided professional, friendly, and engaging service.
- Precisely described menu items and special offerings appropriately identified wine pairings.
- Set dining tables and parties for up to seventy guests, according to type of event and service standards.
- Considerable experience in wine bottle service.
Waiter/Bartender
PJ Clarkes
12.2014 - 03.2016
- Skillfully promoted items on beverage lists and menu specials.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Set dining tables according to type of event and service standard.
- Guided guests through menus, while demonstrating thorough knowledge of the food, beverages, and ingredients.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Waiter
Swallow
06.2015 - 09.2015
- Provided friendly and attentive service.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly and courteously.
- Assertively upsold alcoholic beverages, appetizers, and desserts.
- Delivered quality service by providing a warm and welcoming environment.
- Assisted co-workers whenever possible.
Waiter/Bartender/Cook/FOH Expediter/Shift Manager
Chili's Bar And Grill - Brinker International
08.2005 - 12.2012
- Consistently provided professional, friendly, and engaging service.
- Skillfully promoted items on beverage lists and menu specials.
- Displayed enthusiasm and knowledge about the restaurant menu and products.
- Routinely supported other areas of the restaurant as require, including answering telephones and completing financial transactions for other staff.
- Addressed dinner complaints with kitchen staff and served replacement items promptly.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Routinely cleaned work areas, glassware, and silverware throughout each shift.
Education
High School Diploma -
Sachem East High School
Farmingville, NY06.2005
Skills
- Organized and efficient manager
- Flexible schedule capability
- Bar terminology
- Up-selling capability
- Courteous, professional demeanor
- Quick Problem solver
- Commited team player
- Thrives ina fast paced environment
- Top-tier full service background
- Proficient with MICROS and Aloha
- Experienced in NCR Backoffice, Hot Schedules, 7 Shifts
- Uses coinspect to do daily line checks
Timeline
General Manager/Beverage Field Director
DBC Concepts
11.2018 - Current
Front of House Manager
TGI Fridays
09.2017 - 11.2018
Waiter
Jewel By Tom Schaudel
02.2017 - 09.2017
Bartender
Honig Grill
03.2016 - 02.2017
Waiter
Swallow
06.2015 - 09.2015
Waiter/Bartender
PJ Clarkes
12.2014 - 03.2016
Waiter/Bartender/Cook/FOH Expediter/Shift Manager
Chili's Bar And Grill - Brinker International
08.2005 - 12.2012
High School Diploma -
Sachem East High School
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