Glenn Cox
MOORESVILLE,North Carolina
Summary
Dynamic Senior Customer Success Manager at Goodridge Ltd, skilled in data-driven decision making and customer advocacy. Achieved significant service improvements through effective relationship management and feedback implementation. Proven track record in enhancing user experience and optimizing onboarding processes, leading to increased customer satisfaction and retention.
Overview
23
23
years of professional experience
Work History
Senior Customer Success Manager
Goodridge Ltd
01.2025 - 07.2025
- Assisted customers with product inquiries and support, enhancing user experience.
- Coordinated onboarding processes for new clients, ensuring smooth transitions.
- Monitored customer feedback to identify areas for service improvement.
- Maintained documentation of customer interactions to support resolution tracking.
Customer Service Representative
Swim Lawn and Landscape
01.2022 - 11.2024
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Streamlined communication between departments to improve service delivery and response times.
- Trained new representatives on company policies and customer service protocols, ensuring consistent support quality.
- Managed order processing and scheduling, optimizing workflow for timely project completion.
Customer Service Manager
Goodridge Ltd
06.2016 - 01.2022
- Led team in resolving customer inquiries, enhancing overall satisfaction and service quality.
- Developed training programs for new staff, improving onboarding efficiency and knowledge retention.
- Implemented customer feedback mechanisms, driving process improvements and service adaptations.
- Coordinated cross-functional teams to ensure timely issue resolution and seamless service delivery.
Racing Parts Specialist
Hutcherson Pagan
05.2002 - 05.2016
- Managed inventory levels to ensure timely availability of parts and materials.
- Coordinated with suppliers to streamline procurement processes and enhance lead times.
- Developed training materials for new hires, fostering knowledge retention and operational efficiency.
- Implemented process improvements that reduced order fulfillment times and increased customer satisfaction.
Education
Huntington East High
Huntington, WV06-1975
Skills
- Data-driven decision making
- Customer advocacy
- Relationship management
- Upselling strategies
Timeline
Senior Customer Success Manager
Goodridge Ltd
01.2025 - 07.2025
Customer Service Representative
Swim Lawn and Landscape
01.2022 - 11.2024
Customer Service Manager
Goodridge Ltd
06.2016 - 01.2022
Racing Parts Specialist
Hutcherson Pagan
05.2002 - 05.2016
Huntington East High
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