Glenn Cunningham
Topeka
Summary
Strategic-thinking project manager with several years of experience in budgeting and forecasting and risk management. Observant and resourceful professional dedicated to delivering project objectives within stipulated time, resource and budget constraints. Outstanding collaborator comfortable working with others in executing projects to achieve company objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager of Infrastructure - GS12
The Adjutant General's Department
Topeka
10.2020 - Current
- Project Management Summary: Highly organized and results-oriented Project Manager with a proven track record of overseeing complex initiatives, optimizing operational efficiency, and managing significant budgets within a large organizational structure. Adept at cross-functional collaboration, vendor management, and process improvement to drive successful project outcomes.
- Led the Plans and Policies section at the J6 Directorate of Information Management (J6 DOIM) for the Kansas Army National Guard (KSARNG), providing direct oversight for change management initiatives and ensuring policy adherence.
- Managed an annual budget of $150,000 - $200,000 as a Government Credit Card (GCC) Holder, consistently achieving 100% compliance with federal regulations and ensuring meticulous documentation.
- Cultivated relationships with 80-100 nationwide vendors, streamlining procurement processes and ensuring all governmental purchase documentation was accurately completed, resulting in zero errors.
- Directed the daily operations and maintenance of a network of 140 leased printers, resolving technical issues and minimizing downtime for over 2000 users.
- Actively participated in a $3.5 million contract renegotiation for statewide printer services, conducting on-site assessments at multiple locations to analyze requirements and inform strategic decision-making.
- Developed and implemented a comprehensive tracking spreadsheet for printer assets, including technical specifications and deployment needs, leading to more efficient resource allocation and needs-based planning.
- Authored and distributed detailed troubleshooting guides and administrative manuals, improving internal team efficiency and reducing resolution times for printer-related issues.
- Oversaw the statewide cell phone program, managing 287 cell phones and 66 Mi-Fi devices, developing and maintaining a detailed tracking system in Confluence (internal website) for financial oversight and inventory management.
- Negotiated and executed annual Memorandums of Agreement (MOAs) with multiple sections, totaling over $10,000 per document, clearly outlining device ownership, costs, and payment schedules.
- Served as the primary liaison with Verizon federal representatives, coordinating device upgrades and shipments to ensure timely delivery and reissuance to customers.
- Collaborated with cross-functional teams and section owners to ensure alignment on program requirements and financial commitments, fostering strong inter-departmental relationships.
IT Specialist & System Administrator – GS11
The Adjutant General's Department
Topeka
02.2011 - 10.2020
- IT Professional Summary: Highly skilled and versatile IT specialist and system administrator with 8 years of experience providing comprehensive technical support and managing complex automated systems. Proven expertise in Active Directory, Microsoft System Center Configuration Manager (SCCM), Group Policy, and multi-platform operating system (OS) environments (Windows, macOS). Adept at troubleshooting intricate hardware/software issues, leading system imaging and deployment, and conducting strategic cost analysis for technology procurement. Recognized for optimizing system performance, enhancing user readiness, and delivering critical solutions across diverse organizational needs.
- Provided advanced technical support and troubleshooting for complex hardware and software issues across diverse automated systems, ensuring minimal disruption to daily operations.
- Resolved escalated customer requests by conducting in-depth research and implementing effective solutions for critical system malfunctions.
- Orchestrated end-to-end software installations and hardware configurations across multiple operating systems (Windows 7, 8/8.1, 10), platforms (desktops, laptops, Macs, Surface Pro tablets), and network environments.
- Administered Active Directory for over 8 years, managing user accounts, permissions, and group policies to ensure secure and efficient network access.
- Deployed and managed operating system images and network-wide updates to over [Insert number of machines/devices if known] computers and servers using Microsoft System Center Configuration Manager (SCCM), significantly improving system consistency and security.
- Troubleshot and optimized Group Policy configurations to maintain application functionality while adhering to stringent government security protocols.
- Collaborated with vendors to procure replacement parts and ensure the optimal functionality of all deployed devices, minimizing downtime and extending hardware lifecycle.
- Led the comprehensive imaging and updating process for all machines across the Kansas National Guard network, ensuring standardization and readiness for end-users.
- Developed and disseminated detailed documentation and checklists for units to follow, streamlining computer deployment and enhancing user readiness.
- Conducted rigorous testing and evaluation of all new hardware and software, integrating validated products into existing systems and updating documentation accordingly to reflect current configurations.
- Conducted in-depth cost-benefit analyses of various hardware and software solutions for the imaging facility, providing comprehensive pros and cons for each option.
- Developed and presented detailed portfolios to leadership, outlining strategic recommendations for hardware and software procurement based on thorough research and agency needs.
- Evaluated and recommended optimal technology solutions to enhance operational efficiency and align with organizational goals.
Computer Assistant - GS07/09
The Adjutant General's Department
Topeka
10.2010 - 02.2011
- Provided frontline technical support for over 2,000 customers, specializing in initial problem identification and advanced troubleshooting of complex hardware and software challenges. Diagnosis, troubleshooting complex hardware and software issues, and meticulously documenting technical details using ticketing systems (HEAT) to ensure efficient resolution, and exceptional customer service.
- Provided frontline technical support for over 2,000 customers, specializing in initial problem identification and advanced troubleshooting of complex hardware and software challenges.
- Utilized the HEAT ticketing system to meticulously log customer requests and technical details, streamlining the hand-off process for escalated issues, and enhancing overall service delivery.
Education
High School Diploma -
Jackson Heights High School
Holton, KS05-2003
Skills
- Project management
- Vendor management
- Budget management
- Change management
- Technical troubleshooting
- Procurement processes
Phone Numbers
(785) 438-7044, (785) 646-0653
Personal Information
Authorized To Work: US
Certification
- CompTIA Security+ - Achieved in February 2010
Languages
English
Professional
Accomplishments
- Graduated from Advanced Leadership Course (ALC) which is a senior leadership course in the Army.
- Achieved a 98% score on a rigorous National Physical Security Inspection, ranking as the highest performance among all states and significantly exceeding national benchmarks.
References
References available upon request.
Timeline
Project Manager of Infrastructure - GS12
The Adjutant General's Department
10.2020 - Current
IT Specialist & System Administrator – GS11
The Adjutant General's Department
02.2011 - 10.2020
Computer Assistant - GS07/09
The Adjutant General's Department
10.2010 - 02.2011
High School Diploma -
Jackson Heights High School
Similar Profiles
RAAFAE RASHID KHANRAAFAE RASHID KHAN
Director - Strategy & Financial Planning at Adjutant General's Branch - GHQ RawalpindiDirector - Strategy & Financial Planning at Adjutant General's Branch - GHQ Rawalpindi
Sheri McCrorySheri McCrory
Custodial Supervisor at Adjutant General DepartmentCustodial Supervisor at Adjutant General Department
Troy WhitingTroy Whiting
Casino and Gambling Inspector at Attorney General's DepartmentCasino and Gambling Inspector at Attorney General's Department
Jeremy GarciaJeremy Garcia
Safety and Security Officer at Kansas Neurological InstituteSafety and Security Officer at Kansas Neurological Institute
Leslee KennedyLeslee Kennedy
Special Education Teacher at USD 372Special Education Teacher at USD 372