Glenn D. Alexander
IT & Network Professional (Sr. Pastor)
Rochester,NY
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence. Possesses versatile skills in project management, problem-solving, and collaboration, bringing a fresh perspective and strong commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions. Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive.
Overview
30
30
years of professional experience
Work History
Interim Director of Operations
Rochester Surround Care Inc.
05.2017 - 08.2017
- Supervised all facets of wagering in an off-track setting.
- Responsibilities included staffing, training, customer service and wagering education.
- Other duties of the position included maintenance and troubleshooting of all decoders and satellite equipment, wagering apparatus upkeep, A/V monitoring and supervisor of money room staff.
- Assisted track management in creating company-wide productivity incentive program for union pari-mutuel tellers.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Mentored and coached team members to foster productive and engaging work environment.
UNITED STATES ARMED FORCES
- Responsibilities included supporting high-ranking military officials.
- Maintained strict and confidentiality and awareness of protocol when dealing with outside correspondence.
- Performed group counseling as necessary.
- Provided guidance and counseling to other employees of proper procedures and policies that were established.
Pastor
Holy City International COGIC, Inc.
05.1998 - Current
- Oversee the daily operations of a multi-fold-leading ministry.
- Administrative office, finance operations, Victory over Violence Operation Center/Cupboard Ministry and many more auxiliaries.
- (Membership Growth)
Computer Help Desk Operator / Computer Operations
XEROX
01.1995 - 01.1998
- Maintained and operated the computer help desk.
- Logged and updated calls ensuring customers had remote access.
- Ensured that all computer technicians are on call for their specific duty.
- Assisted the general manager with video conference calls, meetings, calendars and itinerary.
- Maintained 10 servers backup system.
- Computer tape librarian, changing & logging backup tape status.
- Maintained and performed maintenance of all copiers color printers & plotters.
- Maintained and ordered all technical supplies and any other duties as assigned.
Education
Military
United States Army Leadership Training
Seol, Korea06-1988
Associate of Applied Science - Network Design/ Systems Administration
Bryant & Stratton College
Greece, New York 05.2001 -
Skills
Strategic planning and execution
Strategic planning
Process improvements
Operations oversight
Workforce planning
Capital spending
Risk mitigation
Resource allocation
Interpersonal skills
Teamwork and collaboration
Operations management
Problem-solving abilities
Community Service
- Sector 10 Co-Chair (NENA) North East Neighborhood Alliance
- Treasurer for CONEA (Coalition for change for the northeast area).
- Board member to the McCree/McCollough Wellness Center.
- Member of the North Street business Association.
- Board member to the RCZ (Rochester Children Zone) Inc.
- Served as Chair to the Health & Wellness Action Team.
Phone Numbers
(585)470-6121
Timeline
Interim Director of Operations
Rochester Surround Care Inc.
05.2017 - 08.2017
Associate of Applied Science - Network Design/ Systems Administration
Bryant & Stratton College
05.2001 -
Pastor
Holy City International COGIC, Inc.
05.1998 - Current
Computer Help Desk Operator / Computer Operations
XEROX
01.1995 - 01.1998
UNITED STATES ARMED FORCES
Military
United States Army Leadership Training