Glenn Dixon
Colorado Springs,CO
Summary
Dynamic Area Director of Operations at National HME, recognized for enhancing operational efficiency and driving revenue growth through strategic planning and data-driven decision making. Proven leader in fostering employee engagement and collaboration, while implementing innovative solutions that reduced costs and optimized workflows, ensuring exceptional customer service and high-quality standards.
Professional operations leader with robust background in overseeing multiple locations and driving operational excellence. Skilled in strategic planning, efficient resource management, and process optimization. Strong emphasis on team collaboration, adaptability, and achieving measurable results. Well-versed in problem-solving and fostering productive work environment.
Overview
14
14
years of professional experience
Work History
Area Director of Operations
National HME
09.2023 - Current
- Improved operational efficiency by streamlining processes and implementing new systems.
- Led and supported processes to exceed customer expectations and support alignment of sales team with company values and objectives.
- Developed strategic plans to drive revenue growth, reduce costs, and improve overall business performance.
- Worked cross-departmentally to troubleshoot order and inventory-related issues, generating widespread collaboration and supporting lasting internal partnerships.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company''s benefit.
- Identified and implemented operational improvements related to workflow, resource acquisition and layout, supporting integrated solutions to identified deficiencies.
- Spearheaded process improvements aligning internal workflows increasing efficiency in day-to-day operations.
- Provided leadership in crisis situations, effectively addressing issues and guiding teams toward resolution.
- Streamlined inventory management processes to minimize waste and optimize stock levels for improved customer service.
- Implemented continuous improvement initiatives for increased operational effectiveness and cost savings.
- Collaborated with sales teams on pricing strategies that boosted competitiveness in regional markets without sacrificing profitability margins.
- Coordinated with multiple departments to ensure seamless communication and collaboration on projects, achieving timely completion of tasks.
- Optimized resource allocation to maximize profits while maintaining high-quality standards for products and services.
- Guided regional expansion efforts through market research analysis ensuring optimal site selection contributing to sustained growth.
- Introduced innovative solutions that modernized operations while reducing overhead expenses across departments.
- Built culture of employee motivation and active engagement through targeted monthly goals and accountability systems with positive reinforcement.
- Promoted a culture of excellence by fostering strong teams focused on delivering exceptional results in all aspects of operations.
- Mentored staff members to enhance professional development opportunities and foster a supportive work environment.
- Established operational performance metrics, standards and benchmarks for direct reports and employees to follow in providing high-quality service and customer satisfaction.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
General Contractor
Turner Home Restorations
02.2011 - 09.2023
- Hired and oversaw subcontractors to meet project needs.
- Established a reputation for delivering high-quality work consistently meeting or exceeding client expectations.
- Managed multiple simultaneous projects, ensuring timely completion without sacrificing quality or exceeding budgets.
- Completed projects on time and within budget through meticulous scheduling and coordination of resources.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Obtained construction permits and verified compliance with relevant regulations.
- Collaborated with architects and subcontractors to devise cost-effective construction solutions.
- Improved project efficiency by streamlining communication between subcontractors and clients.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Collaborated with structural engineers to evaluate structural integrity of projects.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
Education
No Degree - Radiology
Pikes Peak Community College
Colorado Springs, CO05-2028
Skills
- Data-driven decision making
- Operations management
- Organizational development
- Staff development
- Logistics management
- Facilities management
- P&L management
- Employee engagement
- Operational efficiency
- Strategic planning and execution
- Leadership training
- Operations oversight
- Business management
- Cost control
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Effective communication
- Self motivation
- Analytical thinking
- Conflict resolution
- Recruitment and hiring
- Schedule management
Timeline
Area Director of Operations
National HME
09.2023 - Current
General Contractor
Turner Home Restorations
02.2011 - 09.2023
No Degree - Radiology
Pikes Peak Community College
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