Glenn E. Alvarez
Tracy,CA
Summary
Over 10 years’ experience in project management in IT Operations, Unix environments, and desktop support, managing IT infrastructure environments. Experience in different cloud environments including SaaS and IaaS. He has managed multiple projects involving implementations of ITSM processes including Change management. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Program/Project Manager
R4 Solutions, INC.
11.2023 - Current
- As Infrastructure PM for two client’s Molina Healthcare and Renown Healthcare
- Managed and coordinated 6 different projects with 12 direct reports
- Managed the provisioning of Azure environments using portal and Terraform
- Orchestrated application and server migrations with Windows and Database components
- Provisioned over 300 Non-Prod servers for all environments (DEV,QA, UAT, Config., and Stage
- Managed teams provisioning Azure Data Factory for the movement and transformation of data
- Configured Azure for IaaS, PaaS, and SaaS
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Project Manager
Wipro Company
06.2022 - 11.2024
- As Infrastructure PM coordinated application and server migrations, identifying application properties, owners and components
- Performed database analysis on PowerVM vs
- AIX P7 Bare metal machines and separated servers of data for security using HTTP proxy servers
- Coordinated with senior managers and developed project plans
- Led AIX and storage teams to deliver project on time
- Project involved over 300 PVM’s
Sr. Project Manager
HCL Americas
09.2021 - 06.2022
- As Senior Infrastructure PM utilizing Agile methods on creating server migrations with both Cloud (Azure) VM’s, and physical servers
- Project managed multiple teams (Linux, DBA, & SAP Basis) building over 150 servers in different environments per month
- On Automation build cycles database servers included components for security and monitoring
- Familiar with new network subscriptions (Vnet’s & subnet’s)
- This included encryption protocols and firewalls between DMZ’s
- Led efforts for managing and reducing costs on multiple Aruze clouds, involving shutdowns, startups & decommissions
- Project managed updates across 1500+ servers every 30 days
Lead Consultant
Infosys Technologies LTD.
10.2011 - 05.2021
- As lead consultant managed multiple teams both onshore and offshore developing multiple ITIL disciplines for large Retail clients
- Processes included workflows in Incident, Problem, Change, Configuration Management
- Helped migrate client from JIRA to ServiceNow
- Developed processes and procedures for Service Desk
- Led Storage support transition efforts that involved multiple onshore and offshore teams
- Developed methodologies and calculations for SLA’s and KPI’s for multiple clients
- Held strategy meetings with VP’s and C level management for process development in cross functional organizations that involved the Business and IT
- Implemented Service Now, client project involved process harmonization in 5 different ITIL disciplines for the client’s Business and IT groups
- As Senior PM on 3 different client datacenter migrations coordinating applications, server migrations, users, and components
- Migrations included working with cloud (AWS) teams, VM’s, physical servers and applications teams
- This included database security best practices like regular backup, security patching every 30 days, download restrictions, and no local data storage
- Worked with different large clients utilizing JIRA, Waterfall & Agile
- Familiar with network security measures such as firewall rules, security assessments and provisioning server environments
- Responsibilities include integrating the business and IT around Hosted Services product rollouts
- Established a new process for client based on a new concept TEM (Technical Environment Management)
- TEM monitors both productions and non-production environments
- This allowed more control on provisioning new VM environments and reclaiming thousands of VM environments
- Managed TEM team gathering information for over 300 Applications/Packages over 12,000 servers, and 8000 databases
Senior IT Project Manager
Cisco Systems Inc.
09.2009 - 08.2011
- In charge of multiple projects in the Hosted Services Operations
- Responsibilities include integrating the business and IT around Hosted Services product rollouts
- Managed daily IT Operations meeting, collaborated with senior management, and other IT vendors
- Led an IT Change Management project, wrote processes and procedures
- Working with cross functional group like Engineering and QA to integrate IT processes
- Project manager for IPv6/Network redesign project
- Maintain the project Charter and Project plan
- Project tracking was done through JIRA as well as incident tracking
- Collaborates with team members and responsible keeping project on track
- Established an IPv6 Advisory Committee in cross functional area to determine IPv6 services (DNS, DHCP & Etc.) availability to key stakeholders
- Project manager for Database Security project
- Database Security Alignment project was chartered to align Cisco IronPort production databases with Cisco InfoSec and STBU Infrastructure security practices
- Developed plan and charter, tracked deliverables reported to monthly in Operations reviews
- Led daily Operation meetings tracking Infrastructure and SaaS environment issues
- Worked with key stakeholders addressing issues in different cloud environments
Senior IT Consultant
Accenture
06.2006 - 09.2009
- Advised business leaders from small business to fortune 500 companies on IT infrastructure to enable them to better manage various IT environments by creating strategies for long term solutions
- Created internal stakeholder communications, performed IT readiness and wrote procedures for client organizations
- Supervised a team of highly skilled IT professionals
- Saved a large healthcare organization $1.2 million in mailings through project leadership streamlining a mailing database system bringing a project that was six months behind schedule
- Established an ITIL based IT Global Change Management structure that included a C-level Change Advisory Board which reduced the number of outages by 30%
- For healthcare client increased software releases from 3 to 6 in a 3-month period by utilizing ITIL processes for key improvement recommendations and strategic project management for a healthcare provider
- As Operations Lead, created ITIL standard processes for incident, problem, and change management
- Collaborated directly with the CIO, Director of software development, and other senior managers to release project on time
- Drove a project that generated over $5.0M in revenue for a government client interested in adding over 150 servers into the current datacenter and integrate best-in-class applications and processes
- Developed a roadmap for a Next Generation Data Center
- Assessed the infrastructure’s physical security, information security, server, and storage devices
Support Consultant
Hewlett – Packard
02.1995 - 06.2006
- Saved the client approximately $2.0M across 3 years by leading the development of a multi-vendor helpdesk system for the City of San Francisco
- Developed 100% compliance with cycle time and performance expectations by developing a Work Breakdown Structures (WBS) for field personnel; developed a 'Risk Analysis' forum for process improvement of first 400 sites
- Achieved cost-effective implementations using HP’s services portfolio by creating statements of work, responses to proposals, and functional specifications to define deliverables
- Led activities with subject matter experts in cross functional organizations to meet customer requirements in RFP’s and developed world class solutions
Account Support Consultant
Hewlett – Packard
02.1995 - 06.2006
- Supported Mission Critical support solutions that enabled client environments to operate in a high availability environment
- Single point of contact between the client and HP services for any support issues
- Managed complex projects in various mission critical accounts for the western region
- Assured the development of SAP best practices in the other US regions as an SAP regional team leader, collected and shared implementation experience with counterparts in other regions
- Project managed installations using PM tools for a high-availability observer application in mission-critical accounts, assuring timely installation and reporting
- Identified new SAP business through mission critical reviews, key contributor at customer strategic planning meetings
Education
Master in Business Administration - Technology Management
University of Phoenix
Pleasanton, CaliforniaBachelor of Science - Electronic Engineering Technology
DeVry Institute of Technology
Phoenix, ArizonaSkills
- Project Management
- Agile
- Data center Operations
- ITIL Strategic Planning
- Organizational Planning
- Staff Management & Development
- Applications Development
- Technology Expertise
- IT Operations in Unix & Windows
- SAP Basis consulting
- ITIL Process Design
- Microsoft Office 365
- Microsoft Azure Cloud
- Cisco Networks
Certification
- IT Infrastructure Library (ITIL) version 3, 12/01/08
- SAP Basis R 3 version 4.2, Not Specified
Languages
Spanish
Native or Bilingual
Timeline
Program/Project Manager
R4 Solutions, INC.
11.2023 - Current
Project Manager
Wipro Company
06.2022 - 11.2024
Sr. Project Manager
HCL Americas
09.2021 - 06.2022
Lead Consultant
Infosys Technologies LTD.
10.2011 - 05.2021
Senior IT Project Manager
Cisco Systems Inc.
09.2009 - 08.2011
Senior IT Consultant
Accenture
06.2006 - 09.2009
Support Consultant
Hewlett – Packard
02.1995 - 06.2006
Account Support Consultant
Hewlett – Packard
02.1995 - 06.2006
Bachelor of Science - Electronic Engineering Technology
DeVry Institute of Technology
- IT Infrastructure Library (ITIL) version 3, 12/01/08
- SAP Basis R 3 version 4.2, Not Specified
Master in Business Administration - Technology Management
University of Phoenix
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