Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving patient satisfaction and driving positive outcomes.
Overview
35
35
years of professional experience
Work History
Dentist/Owner
Glenn R Edwards, DMD Inc.
St. Louis, MO
07.1987 - 10.2022
Prepared patients for procedures by administering pain control medications and sedatives.
Collaborated with dental specialists, such as orthodontists and periodontists, to coordinate comprehensive care for patients.
Worked closely with dental hygienists to ensure optimal patient care.
Conducted oral health screenings and fluoride treatments in community outreach programs.
Followed up with patients after procedures for proper pain management.
Collected information from patients, parents and guardians about dental care and issues of concern.
Prioritized and organized tasks to efficiently accomplish service goals.
Managed inventory and supplies to ensure materials were available when needed.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Achieved cost-savings by developing functional solutions to problems.
Provided direction and guidance to employees.
Monitored performance of personnel against goals set forth by the company.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.