Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glenn Faraon

Hawthorne,CA

Summary

I'm a hard working individual, I have an initiative and always following orders, cooperative and positive attitude. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

18
18
years of professional experience

Work History

Shift Leader and Photo Specialist

Walgreen Boots Alliance
Hawthorne, California
09.2005 - 02.2024

All around as follows: photo specialist, processing customer photo and other special orders, assisting pick up and drop off fedex Packages and inventory, western union and online orders too,merchandising and daily assigned department inventory, doing reset, and promo seasonal display, customer service, counting and closing registers, lead people and some extra task.

  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Upheld company standards and compliance requirements for operations.

Education

Associate of Science - Clinical Laboratory Assisting

American College of Medical Technology
Gardena, CA
03-2007

Bachelor of Science - Civil Engineering

University of Mindanao
Davao City, Philippines
10-1991

Skills

  • Operations Support
  • Equipment Troubleshooting
  • Customer Service Management
  • Shift Paperwork Completion
  • Shift checklists
  • Complaint resolution
  • Training Assistance
  • Inventory Counts
  • Safety processes and procedures
  • Client Support
  • Positive Attitude
  • Cash Handling
  • Issue Resolution
  • Team Leadership
  • Problem-Solving
  • Client Service
  • Role Modeling
  • Motivational Leadership
  • Technical Support
  • Conflict Resolution

Timeline

Shift Leader and Photo Specialist

Walgreen Boots Alliance
09.2005 - 02.2024

Associate of Science - Clinical Laboratory Assisting

American College of Medical Technology

Bachelor of Science - Civil Engineering

University of Mindanao
Glenn Faraon