Glenn Ferraiuolo
Middleburg,FL
Summary
Hardworking employee enthusiastic about learning their position inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Successful Owner/Operator with expertise in the tech industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.
Detail-oriented with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Owner Operator
Soundview Audio Visual
04.2020 - 02.2024
- Conduct initial consultations with clients to understand their needs and recommend the most appropriate security and entertainment systems for their home or business
- Install, configure and maintain smart home automation systems such as CCTV, access control, audio and video systems, and smart lighting
- Ensure timely and effective completion of all projects to meet client expectations and satisfaction
- Develop and maintain relationships with clients to generate new business and drive growth through word-of-mouth referrals
- Source equipment and supplies and maintain inventory to ensure timely completion of all projects
- Stay up-to-date with the latest technologies and industry trends to recommend the best products and services to clients
- Ensure compliance with all relevant safety standards and regulations in all aspects of the business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
Area Field Service Manager
Vivint Smart Home
04.2018 - 04.2020
- Led a Field Service team and within six months transformed it from a low ranking of 120 into a top 20 team
- Increased subscriber revenue by 50% through training team in sales techniques
- Created and implemented departmental safety procedures that led to achieving a perfect safety record of zero work-related incidents during a period of significant growth
- Created an inclusive and collaborative culture that enabled an environment of success
- Supervised day-to-day operations, including forecasting, budgeting, project management and collaboration with internal departments to ensure prompt installation
- Performed a wide range of office duties, including payroll processing, fleet management, performance tracking, ordering inventory and P&L management.
- Led team of up to 30 service technicians in field activities.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Led team in achieving revenue targets through upselling services and expanding client base.
- Implemented quality control measures to maintain high standards of service delivery.
- Spearheaded process improvement initiatives to reduce service costs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Facilities Manager
Cedar House Inn B&B
08.2013 - 02.2019
- Determined operating costs and developed the annual budget for properties, including leasing and maintenance
- Supervised the day-to-day operations of grounds and multiple public dwellings on the property, including performing daily bookkeeping tasks, processing approval of construction and building permits and coordinating maintenance and renovation with the support team of vendors and contractors
- Developed strategic plans to maximize workflow and ensure systems were fully utilized and compatible with the organizational design and objectives, including annual revenue goals
- Participated actively in sponsorship events benefiting local charities and organizations.
- Maintained facility grounds, equipment and safety compliance.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Oversaw annual budget to handle supply, labor and maintenance needs.
Field Tech Engineer
The Traffic Group, Inc.
11.2016 - 04.2018
- Led a Field Engineering team and transformed it into the top-performing team in the Southeastern region of New York State
- Successfully collected all roadway data for the Southeastern District of New York State
- Trained team members on procedures to deploy video, radar and air pulse technologies for data collection in variable and often adverse conditions
- Documented roadway data and general information for several government agencies
- Diligently and professionally executed installations, repairs and assigned tasks as an Individual Contributor.
Regional Manager
TriWire Engineering Solutions, Inc.
01.2005 - 08.2013
- Achieved optimum service for 1,000,000 plus customer base
- Developed and presented the Regional Sales & Operations plan to the president monthly
- Developed growth plans for individuals across the organization in alignment with the company's goals
- Reviewed organizational standards and procedures and contributed to proposals for improved logistics as Secretary to the Service Advisory Board
- Trained personnel in safe operating procedures, performed spot inspections and calibrated all safety gear as Certified Safety Manager
- Managed the internal online forum for TriWire Professional Service Specialists.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.
- Collaborated with product development teams to provide valuable customer insights, driving continuous improvement efforts and enhancing overall offerings to meet market demands.
- Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Bachelor of Arts - Political Science
Saint Joseph's College
Long Island NY05.2017
Associate of Arts - Liberal Science
Suffolk County Community College
Long Island NY 05.2013
Skills
- Leadership
- Team Building
- Coaching, Training and Development
- Customer Service
- Project Management
- Personnel Management
- Strategic Planning
- Budgeting & Resource Management
- Payroll & Inventory
- Vendor Sourcing & Negotiation
- Recruitment & Retention
- Safety Enforcement
- Risk Mitigation
- Field Operations
- Radar/Air Pulse Technology
- Government Documentation
- Smart Home Technology
- Event Sound & Lighting
- Microsoft Office Suite, including Word, Excel and PowerPoint
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Payroll Processing
- Human Resources
- Financial Analysis
- Marketing Strategy Development
- Performance Analysis
- Strong Work Ethic
- Dependable and reliable
- Accurate record keeping
- Vehicle inspections
- GPS and route planning
- Document Management
- Clean MVR
- Effective leader
- Relationship Building
- Delegating Work
- Customer Retention
- Staff training/development
- Team Leadership
- Financial Management
- Sales Strategies
- Sound Judgment
- Employee Motivation
- Hiring and Onboarding
- Process Improvements
- Business Leadership
- Desktops, Laptops, and Mobile Devices
Accomplishments
- Transformed a team into the top-performing team in the Southeastern region of New York State
- Achieved a perfect safety record of zero work-related incidents during a period of significant growth
- Trained and supervised a staff of 70+ direct reports
- Achieved optimum service for 1,000,000 plus customer base
- Increased subscriber revenue by 50% through training team in sales techniques
- Enhanced customer maintenance capabilities by developing standard operations and troubleshooting procedures
- Earned company-wide recognition as a technical resource for providing strategic solutions to hardware and software issues
Affiliations
- Chamber of Commerce, Lions Club
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner Operator
Soundview Audio Visual
04.2020 - 02.2024
Area Field Service Manager
Vivint Smart Home
04.2018 - 04.2020
Field Tech Engineer
The Traffic Group, Inc.
11.2016 - 04.2018
Facilities Manager
Cedar House Inn B&B
08.2013 - 02.2019
Regional Manager
TriWire Engineering Solutions, Inc.
01.2005 - 08.2013
Bachelor of Arts - Political Science
Saint Joseph's College
Associate of Arts - Liberal Science
Suffolk County Community College
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