Glenn First
Delaware,OH
Summary
Well-qualified sales and business professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Realtor
Keller Williams Capital Partners Realty
07.2015 - Current
- Utilize multiple CRM platforms to develop, grow, and maintain customer database
- Prospect for new leads through social media, door knocking, cold calling, event hosting, and various other strategies
- Forecast sales results on continuous basis
- P&L responsibility
- Develop and maintain positive client relationships.
Franchise Development/ Coach
Hommati Franchise Network
02.2021 - 01.2022
- Established and developed strong network of franchise brokers to increase number franchise candidates in pipeline
- Introduced franchise candidates to Hommati and moved them through vetting process
- Provided business coaching for new franchisees from start-up through their first 90 days
- Taught basic HR best practices to new system franchisees
- Worked cross functionally to improve SOP's
Contract Recruiter for Safelite Auto Glass
Vaco
11.2020 - 01.2021
- Responsible for recruiting efforts across 11 markets nationwide for high volume hourly warehouse associates/driver positions
- Utilized company's ATS for posting jobs, sourcing candidates, and tracking candidates through recruiting and hiring life cycle
- Tracked, compiled and reported recruiting and hiring data for management
- Maintained high standards of communication with candidates as well as across the entire Safelite organization
- Continuously searched for areas of process improvement.
Hiring and Recruitment Manager
First Coast Security Services
10.2019 - 09.2020
- Developed and implemented recruiting strategies to support high volume staffing needs
- Prepared recruitment materials and posted jobs to appropriate job board/newspapers/colleges etc
- Screened candidates' resumes and job applications
- Conducted interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
- Assessed applicants' relevant knowledge, skills, soft skills, experience and aptitudes
- Onboarded new employees
- Monitored and applied HR recruiting best practices
- Provided analytical and well documented recruiting reports to all stakeholders.
Account Manager
First Coast Security Services
01.2018 - 09.2019
- Provided on-site leadership at high security data centers that encompassed 24 hour by 365 day operation
- Ensured all required reporting and contract compliance requirements were met
- Met all contractual scheduled hours with minimum of unbilled overtime
- Coordinated and/or conducted site-specific OJT, client-specific training, and annual refresher training for security personnel
- Developed / maintained operational procedures so that valid, site-specific OPM and post orders where always available for emergency reference by security staff
- Managed fleet of vehicles to ensure proper care and maintenance.
Owner/Operator
Replays-First LLC
01.2012 - 07.2015
- Led all aspects of business including: day-to-day store operations, financial management, hiring management, employee management, sales, scheduling and payroll, marketing, and community outreach
- Consistently maintained 30% net profit margin
- Recruited, hired and trained 6 hourly employees
- Developed and implemented social media strategy which netted 123% increase in traffic
- Researched, sourced, and implemented scheduling software to reduce payroll costs by 25%
- Improved bottom line profits by as much as 100% by creating online sales channels
- Researched, sourced, and implemented hardware/software solution that interfaced autonomously with POS system to publish inventory online in searchable format.
Branch Manager/ Regional Operations Manager
Securitas Security Services USA, Inc
01.2004 - 12.2011
- Ensured profitable operations which included more than a 150% improvement in net profit for 2010
- Developed and implemented sales strategies to successfully achieve goal of 4% growth year over year
- Managed 10 million dollar P&L
- Provided direction and set goals for HR Manager and recruiting specialists
- Managed day-to-day physical security operations at 20 plus client facilities across United States for a Fortune 50 Company
- Managed and led workforce comprised of 6 administrative staff members, Facility Security Manager, 10 Site Supervisors, and approximately 300 security officers
- Maintained client retention rate above 92% year over year
- Reduced employee turnover by 100%.
Additional Work Experience Available Upon Request
Multiple
01.1994 - 12.2003
Education
Bachelor of Science in Commerce and Business Administration -
The University of Alabama
Tuscaloosa, AL01.2001
Skills
- Lead Follow Up
- Experience with Multiple CRM Platforms
- Digital Marketing
- Client Relationship Management
- Contract Negotiations, Preparations, & Executions
- Presenting
- Marketing Strategy Development
- Commercial Roofing
Certification
Real Estate License
Timeline
Franchise Development/ Coach
Hommati Franchise Network
02.2021 - 01.2022
Contract Recruiter for Safelite Auto Glass
Vaco
11.2020 - 01.2021
Hiring and Recruitment Manager
First Coast Security Services
10.2019 - 09.2020
Account Manager
First Coast Security Services
01.2018 - 09.2019
Realtor
Keller Williams Capital Partners Realty
07.2015 - Current
Owner/Operator
Replays-First LLC
01.2012 - 07.2015
Branch Manager/ Regional Operations Manager
Securitas Security Services USA, Inc
01.2004 - 12.2011
Additional Work Experience Available Upon Request
Multiple
01.1994 - 12.2003
Bachelor of Science in Commerce and Business Administration -
The University of Alabama
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