Glenn Ford
Richmond,VA
Summary
Dynamic professional with a proven track record in graphic design and team leadership, notably at Shopify Dbso. Excelled in creating engaging designs and enhancing online visibility, while also boosting team productivity by implementing efficient workflows at WMATA. Skilled in customer service and social media design, I consistently prioritize high-quality service and strategic project management.
Overview
5
5
years of professional experience
Work History
Graphic Designer
Shopify Dbso
01.2020 - 01.2025
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
Supervisor
WMATA
08.2022 - 10.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Private Security Officer
Private Employers
04.2022 - 02.2023
- Maintained accurate records of daily activities, incidents, and key observations for future reference or reporting purposes.
- Supported event management teams by providing crowd control services during large gatherings or special occasions.
- Trained new security officers on company protocols, procedures, and best practices for optimal performance.
- Maintained a safe environment for clients and staff through regular inspections of facilities and grounds.
Manager
Dick’s Sporting Goods
02.2021 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
N/A - Business
Allegany College of Maryland
Cumberland, MDSkills
- Graphic design
- Logo design
- Social media design
- Logo creation
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Attention to detail
- Strategic planning
- Inventory control
- Team building
- Project management
- Process monitoring and improvement
Timeline
Supervisor
WMATA
08.2022 - 10.2023
Private Security Officer
Private Employers
04.2022 - 02.2023
Manager
Dick’s Sporting Goods
02.2021 - 06.2022
Graphic Designer
Shopify Dbso
01.2020 - 01.2025
N/A - Business
Allegany College of Maryland
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