Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
Letter of Recommendation
Timeline
Generic

Glenn Fortune

McCordsville,IN

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Transportation Manager

UNFI
Greenwood, IN
09.2022 - 12.2022
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Established transportation cost standards and economical shipping practices.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Researched and suggested cost-effective shipping methods and conducted regular safety audits on equipment.
  • Consistently met company and department objectives within budget and time constraints.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Identified opportunities to reduce cost and improve productivity.
  • Monitored product import or export processes to verify compliance with regulatory or legal requirements.
  • Examined expenditures to develop plans and budgets for increasing profits or improving services.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing all transpiration operations.
  • Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Negotiated with carriers and warehouse operators for services and preferential rates.
  • Implemented bar coding system to identify location and quantities of requested items.

Terminal Manager

AJR Trucking
Indianapolis, IN
10.2021 - 07.2022
  • Hired, trained and supervised terminal personnel to meet and exceed customer expectations.
  • Supervised worker efficiency and rectified issues with performance.
  • Directed and coordinated activities of transport personnel responsible for loading, transporting, and offloading of product.
  • Supervised, hired, trained, evaluated and motivated team of Drivers and managed day-to-day activities of department.
  • Developed strategies to maximize production and reduce costs.
  • Conducted internal program reviews to assess compliance with regulatory requirements and company policies.
  • Communicated with dispatched personnel and drivers to ensure efficiency.
  • Reviewed drivers' logs, hours of service and other requirements to ensure compliance with all rules and regulations
  • Facilitated dispatch support to manage emergencies while supporting operational efficiency.
  • Dispatched drivers and tracked on-time deliveries.
  • Initiated initial responses to emergencies involving transport personnel and resources, completed vehicle and industrial accident reports and assisted in investigations as necessary.
  • Hired and trained new employees on DOT safety and company policies.
  • Reviewed e-logs and Keep Trucking system data to identify service hours violations, driver speed issues and fleet safety performance problems.
  • Scheduled employees, deliveries and special needs for the United States Postal Service.
  • Performed functions with required repeated bending, standing and reaching.
  • Analyzed data accuracy in fleet management databases and implemented internal controls to reduce errors.
  • Checked web-based monitors for tank levels and generated delivery tickets.
  • Reviewed hours on Keep Trucking and validated hours worked on ADP system data to identify service hours violations, driver speed issues and fleet safety performance problems.
  • Monitored trips logs and operations to incorporate improvement processes to increase performance of maintenance and success of trips running on time.

Driver Manager

10 Roads Express
Indianapolis, IN
05.2021 - 10.2021
  • Kept track of driver hours and miles to achieve maximum productivity in given hours.
  • Tracked driver behavior, timekeeping and attendance.
  • Initiated team briefings for drivers to discuss key performance targets and ways to improve bottom line.
  • Arranged for onsite periodical inspections of vehicles in use.
  • Communicated with team leaders to manage driver pay, bills, security and home time.
  • Reviewed shipping and receiving notices, production schedules and orders to determine work sequences and material shipping volumes, destinations, dates and types.
  • Used Omnitracs and TDS to maintain inventory databases, track shipping paths and track fuel consumption.
  • Utilized ordering, tracking and billing systems and associated processes.
  • Created and enforced policies and procedures for entire logistics team.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing 80 trips.

Quality Control Inspector

United States Marine Corps
Saint Robert, MO
02.2015 - 05.2021
  • Consulted with mechanics to resolve quality, production and efficiency problems.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Developed and implemented best practices for defect prevention and continuous improvement.
  • Inspected repairs and modifications made to High Mobility Multipurpose Wheeled Vehicle (HMMWV) and Medium Tactical Vehicle Replacement equipment.
  • Documented nonconformities immediately and recommended techniques for prompt resolution.
  • Adhered to all safety protocols to minimize equipment damage and avoid injuries.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Maintained strong knowledge of Commercial Military Vehicles by participating in online courses and reviewing Technical Manuals.
  • Assisted Truck Master and Officer in Charge with creation and rollout of documentation for Field Supply & Maintenance Analysis Office inspections.
  • Used Marine Corps Tactical Publication (MCTP) and Marine Corps Technical Manuals (MCTM) to conduct physical and visual inspections.
  • Completed and signed off on repair and maintenance documentation for submission to Quality Control and Truck Master.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Completed non-destructive tests and visual inspections continuously.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.

Parts Manager

United States Marine Corps
Saint Robert, MO
05.2013 - 05.2021
  • Reduced expense spending, securing low-cost inventory to support unit mission.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Connected with fellow Marines daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained high service delivery quality and efficiency by keeping up with Quality Control Managers, Truck Masters and Technicians.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and updated schedules to optimize coverage for expected Marines demands.
  • Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
  • Received, examined and reshelved returned parts everyday
  • Used Global Command Support System (GCSS) to input and manage important information such as all mechanical defects and all On Vehicle Equipment (OVE) that is unserviceable or delinquent into company database.
  • Sourced, distributed and monitored usage of equipment valuing 21 million dollars required to achieve transportation operational goals in line with financial targets.
  • Served as point of contact for customers and staff on subjects including Supply System Responsibility Items (SSRI), Component of End Items (COEI) and Using Unit Responsible Items (UURI) by applying customer service and interpersonal skills.
  • Managed employee schedules and daily assignments.

Operator/Instructor/Transportation Manager

United States Marine Corps
Saint Robert, MO
01.2012 - 05.2021
  • Coached new team members on mobilization and activation strategies.
  • Inspected vehicles for operational readiness and completed maintenance services.
  • Operated vehicles up to 5 axles with 50+ ton capacities and 3 axle trailers with 16.5 ton capacities in a wide range of conditions.
  • Transported personnel, cargo and equipment on a regular basis.
  • Completed routine inspections and daily preventive maintenance services.
  • Managed the loading, transportation and unloading of over $420,000 of cargo while deployed to European and Middle Eastern Territories.
  • Stayed current on tactical planning and defensive strategies.
  • Maintained the safety and security of cargo, personnel and equipment in the convoy.
  • Notified supervisors of any defects, vehicle damage or traffic violations.
  • Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
  • Coordinated subordinate staff and developed effective transport routes and schedules to facilitate transportation of 7 teams, consisting of 8 trucks per team daily.
  • Oversaw scheduling for day-to-day activities of 300 transportation employees.
  • Maintained workplace safety by involving employees in order to maximize engagement and team morale.
  • Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit and equipment records.
  • Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.
  • Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.

Facility Manager

United States Marine Corps
Marine Corps Base Camp Lejeune, NC
03.2018 - 10.2018
  • Inspected equipment, facility grounds, external building structure, and systems on weekly basis.
  • Assessed all aspects of facility operations and employee activities to enforce and ensure adherence to workplace safety regulations.
  • Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Eliminated process discrepancies, implementing continuous improvements through Marine Corps Facilities Asset Management Program or MAXIMO for scheduling procedures across multiple client calendars.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Automated office operations, managed client correspondence and tracked records.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Handled over 600 Marines each day in fast-paced environment in 3 different establishments.
  • Inputted customer data into Enterprise Military Housing (EMH) system, safeguarding financial and personal information to avoid breaches.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Mitigated risk by ensuring regulatory compliance for required licensing.

Transportation Dispatcher

United States Marine Corps
Marine Corps Base Camp Lejeune, NC
01.2015 - 10.2015
  • Trained and evaluated employees to ensure work performance met company standards.
  • Effectively resolved complaints by working closely with Marines.
  • Maintained records such as vehicle logs, records of cargo or billing statements in accordance with regulations
  • Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Provided customers contacting call center with exceptional service and support.
  • Oversaw bookkeeping and dispatching operations for towing, hauling, and roadside assistance services, including supervising 400 employees.
  • Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
  • Planned, assigned and directed drivers to promote successful deliveries and excellent customer service.
  • Responded to customer messages in regards to delivery issues.
  • Optimized delivery routes, taking into account traffic, road conditions and other factors.
  • Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
  • Added technicians' notes to system in case follow-up was needed.
  • Created schedules and dispatched drivers to various sites in Camp Lejeune, NC.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Kept detailed and updated records of calls in physical and electronic databases in Transportation Capacity Planning Tool (TCPT).
  • Accurately and efficiently responded to over 15 daily requests.
  • Reported delays, accidents or other traffic and transportation situations.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Managed daily delivery and work schedules to maximize coverage.
  • Tracked all changes in computer system to keep records current and accurate.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
03.2024

Some College (No Degree) - Business

Elgin Community College
Elgin, IL

Skills

  • Inspection procedures
  • Sampling protocols
  • Production experience
  • Quality control
  • Safety procedures
  • Reporting and analysis
  • Training and mentorship
  • Reporting and documentation
  • Communication
  • Active listening
  • Time management
  • Organizational skills
  • Coordination
  • Schematic understanding

Accomplishments

  • Promoted to Transportation Manager due to organization and dedication and high quality work that was achieved in the Marine Corps.
  • Served 9.5 years Honorably in the Marine Corps reaching the rank of Sergeant/E-5.
  • Was awarded 3 consecutive instructor awards
  • Created highly effective new terminal that significantly impacted efficiency and improved operations at AJR.
  • Promoted from Driver Manager to Terminal Manager, in less than 12-months at 10 Roads Express
  • Had 94% route on-time and completion rating during peak season for AJR Trucking
  • Obtained best Backhaul attainment percentage in district history at UNFI

Certification

  • OSHA 30 HOUR
  • Commercial Military Vehicle License - 2012 - 2021
  • Hazmat License - 2016
  • Instructor Development
  • Basic Cold Weather Leader
  • Combat Marksmanship Trainer
  • BFT JBC-P Operators
  • Combat Marksmanship Coach
  • Formal School Instructor - Motor Transport Operator
  • INDOT Proficiency Certified

Awards

  • 3 Good Conduct Medals Received during years of service in the Marine Corps
  • 4 Letters of Appreciation
  • 3 Consecutive Instructor Awards
  • 3 Meritorious Mast Received during years of service in the Marine Corps, for being a top instructor

Letter of Recommendation

Issued by Governor Michael L. Parson of the State of Missouri · Jun 2021 

  • Associated with United States Marine Corps
  • Letter thanking for 10 years of service to the United States. Recommendation letter.

Timeline

Transportation Manager

UNFI
09.2022 - 12.2022

Terminal Manager

AJR Trucking
10.2021 - 07.2022

Driver Manager

10 Roads Express
05.2021 - 10.2021

Facility Manager

United States Marine Corps
03.2018 - 10.2018

Quality Control Inspector

United States Marine Corps
02.2015 - 05.2021

Transportation Dispatcher

United States Marine Corps
01.2015 - 10.2015

Parts Manager

United States Marine Corps
05.2013 - 05.2021

Operator/Instructor/Transportation Manager

United States Marine Corps
01.2012 - 05.2021

Bachelor of Science - Business Administration

Southern New Hampshire University

Some College (No Degree) - Business

Elgin Community College

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Glenn Fortune