Glenn Foster

• Ensure store leadership to associates and provide excellent customer service.
• Training and Development of future leaders and associates.
• Walk the store to drive customer service levels and associate engagement throughout the day.
• Conduct handoff walk with Managers of Duty and discuss daily update and open items.
• Address staffing issues, associate call outs and monitor associate attendance variances.
• Walk store to review in-aisle condition, returns, in-stock issues, safety concerns and items requiring attention.
• Delegate tasks to appropriate associates and make sure they have been completed.
• Make sure closing duties are executed and perform security walk.
• Ensure execution of events and company priorities through tasks communicated in Weekly Playbook, Priority Communications, myProjects, Event Playbooks, and Hot sheets on company systems.
• Review pending on-hand changes three times per day, approve or take action to have on-hands corrected.
• Developed innovative and creative merchandise displays to drive point-of-sale purchases.
• Restructured company merchandising standards to increase customer traffic and product exposure.
• Inspected merchandise for quality and arranged proper display location on floor.
• Monitored and replenished display inventory and restructured according to available stock.
• Prepared interesting and innovative visual displays to grab customer interest and promote sales.
• Managed aesthetically pleasing displays to showcase company products and increase sales.
• Created interior displays to promote products in alignment with corporate sales objectives.
• Promoted seasonal products and trends to move stock and prepare for incoming inventory.
• Enhanced overall store appearance by applying careful consideration to product and display locations.
• Developed merchandising strategy to efficiently move overstock.

Positions Held

• Kitchen Designer/Appliance Specialist/At Home Services Lead 08/2001 to 03/2007
• Departments supervisor for Plumbing, Kitchen and Bath, Specialty departments, Millwork and Garden 03/2007 to 09/2018
• Night Operations Assistant Manager 09/18 to 09/20
• Merchandising Assistant Manager 09/20 to current

• Managed 9 HomeDepot locations in Northern Colorado/ Wyoming territory.
• Developed strong relationships with store management, fostering trust and loyalty in assigned territory.
• Championed new product adoption by effectively communicating its unique selling points and benefits to clients, merchandising in store, resulting in accelerated sales growth.
• Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
• Engaged in product training, demonstrations, consumer awareness, to raise awareness and revenues.
• Identified opportunities for upselling and cross-selling, resulting in increased sales.
• Merchandised product lines and train management and associates into new Home Depots