Glenn Frederick
Operations/Logistics
Roselle,IL
Summary
A seasoned leader in domestic and international supply chain management with the ability to analyze available data and quickly adapt in fast paced changing environments. An excellent motivator and communicator that promotes and fosters a culture of collaboration and teamwork, while cultivating and growing strong internal and external business relationships.
Competent in all aspects of continuous improvement, logistics, inventory management, transportation and distribution centers. Results-driven professional proven in developing processes and increasing productivity while maintaining safety and quality in a dynamic and complex environment.
Overview
25
25
years of professional experience
Work History
OPERATIONS MANAGER
DHL eCommerce
08.2020 - Current
- Led and motivated team of supervisors and hourly employees to achieve KPI goals in fast and constantly changing environment while safely delivering exceptional quality and service to exceed customer expectations
- Saved $1.5M by reducing material costs and waste through reuse of corrugated and plastic containers previously discarded after one use
- Reduced overtime costs 9% by delegating scheduling to department supervisors and assigning admins to track and report hours daily so potential overtime could be proactively spotted and avoided
- Exceeded OSHA rate reduction goal of 5% by leveraging continuous improvement methods to analyze and pinpoint at-risk areas, processes and times of day
- Increased machine throughput by 1500 pieces per hour by analyzing inefficiencies in use of machinery settings by machine operators, correcting then creating standard operating procedures to maintain realized gains
- Increased on-time departures 7% by using ERP tools to analyze performance, communicate issues and taking necessary action to improve vendor performance
- Digitized record keeping activities using SAP reducing manual processes and improving both traceability and accuracy of data required for external and internal auditing
- Decreased idle time 11% by collaborating with Engineering and IT to gather real time operational data hourly to drive operational decisions and adjustments
- Set cultural changes of accountability and positivity during hiring, onboarding and training of new supervisors
LOGISTICS SUPERVISOR
Fresh Express
05.2017 - 08.2020
- Managed FDA investigations and compliance during recall investigations, ensuring no fines or warehouse closure time
- Continuous improvement methods used to reduce receiving errors by 9% by incorporating reporting and follow-up in established SOP's
- OSHA rate goals exceeded by increasing onboarding training time and accident investigations to improve warehouse layout and employee habits
- Reduced production down time by using LEAN principles to improve inventory accuracy and RAW traceability and availability
- Maintained department training and regulatory compliance at 100% through collaboration with H.R.
- Improved inter-departmental communication
- Processed orders by due dates to enable on-time delivery to customers.
DISTRIBUTION CENTER SUPERVISOR
W.W. GRAINGER
01.2013 - 05.2017
- Used LEAN principles to meet established goals of stocking department including KPI targets in safety, quality and productivity
- Established and strengthened customer relationships with top customers through communication, rapid response and problem solving
- Learned to operate and train on all available PIE
- Made process improvements to reduce cycle counting
- Was part of team that managed new building opening project
OWNER/OPERATOR
INDIVIDUALS ONLY, TEES AND APPAREL
01.2002 - 01.2013
- Managed all aspects of company including sales and operations
- Focused on customer service to gain and retain clients
- Reduced in-process inventory and carrying costs 10% by leveraging JIT experience, local distributors and satellite centers
- Improved margins 23% through negotiating, vendor management and order follow up
- Reduced order fulfillment cycle time by streamlining order processing and shipping of online orders
- Implemented CRM solution track customer feedback and buying patterns improving retention and loyalty
ONCAR/OPERATIONS SUPERVISOR
UNITED PARCEL SERVICE
01.1999 - 01.2003
- Managed end-to-end logistics and distribution center services covering Chicagoland area
- Responsible for shift and route scheduling, job training, safety, productivity, quality and compliance Experience and familiarity with large and small facilities and their budgets, directly supervising union and non-union employees
- Lowered operating expenses through specialization of job functions to cut down on high waged employees doing trivial jobs reducing prep before shifts and reducing belt stoppage time
- Reduced driver overtime through route studies and redistribution of daily loads
- Reduced injuries and maintained or exceeded OSHA standards by identifying high risk activities and times of day
Education
William Rainey Harper College
Palatine, IL05.2015
Skills
- Compliance (TSA, EPA, HAZMAT, DOT, FDA)
- Operational Efficiency and Safety
- Enterprise Resource Planning (ERP)
- Employee Relations and Development
- Key Performance Indicators (KPIs)
- Budgeting and Cost Control Strategies
- Six Sigma Methodologies
- Receiving and Order Fulfillment
Timeline
OPERATIONS MANAGER
DHL eCommerce
08.2020 - Current
LOGISTICS SUPERVISOR
Fresh Express
05.2017 - 08.2020
DISTRIBUTION CENTER SUPERVISOR
W.W. GRAINGER
01.2013 - 05.2017
OWNER/OPERATOR
INDIVIDUALS ONLY, TEES AND APPAREL
01.2002 - 01.2013
ONCAR/OPERATIONS SUPERVISOR
UNITED PARCEL SERVICE
01.1999 - 01.2003
William Rainey Harper College
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