Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
Work History
Program Manager
U M Services
The Bronx, NY
01.2022 - Current
Reviewed accounts payable, receivable activities to ensure timely payments, collections.
Tracked variances from budgeted amounts; identified root cause for any deviations from budget expectations.
Oversaw the preparation of complex tax returns and filings related to federal, state and local taxation.
Controlled revenue collection systems to maintain information quality and integrity.
Computer Operator
K & D Express
Teaneck, NJ
02.2018 - 12.2021
Collaborated with various departments to develop comprehensive solutions for resolving issues related to data integrity.
Provided technical guidance on best practices for maintaining accurate records within a variety of systems.
Worked with programmers to correct data quality errors.
Resolved warehouse performance and access problems by troubleshooting.
Federal Work Study
Monroe College
Bronx, New York
02.2013 - 12.2017
Provided data-driven solutions to support decision making.
Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
Worked closely with management to prioritize business and information needs.
Education
Master of Science - Business Administration/management
Monroe College
01-2013
Skills
Data Analysis
Quality Assurance
Customer Service
Team Development
Partnership Development
Contract Development
Affiliations
Responsible for managing and organizing offices
Maintaining and tracking data entry
Staff Training
Ability to communicate clear and concisely; very detailed-oriented
Accomplishments
Outstanding academic record; 3.9 GPA
Timeline
Program Manager
U M Services
01.2022 - Current
Computer Operator
K & D Express
02.2018 - 12.2021
Federal Work Study
Monroe College
02.2013 - 12.2017
Master of Science - Business Administration/management
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