Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glenn Harbour Jr

Rockwood,MI

Summary

Dynamic leader with a proven track record at T-Mobile, where I spearheaded store growth and exceeded sales goals through strategic planning and effective staff management. Expert in customer service and retail operations, I excel in problem-solving and motivating teams to achieve exceptional results. Skilled in hiring, training, and sales analysis, I significantly reduced shrinkage levels, enhancing overall store performance.

Overview

10
10
years of professional experience

Work History

Retail Store Manager

T-Mobile
03.2014 - 05.2024
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Worked to train all members in the Ann Arbor area
  • Opened multiple locations while maintaining performance
  • Coordinated recruiting for panel interviews
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Submitted orders for new inventory.
  • Created employee schedules to align coverage with forecasted demands.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Mentored team members to enhance professional development and accountability in workplace.

Education

GED -

Asher Southgate Mi
Southgate, MI

Skills

  • Customer Service
  • Strong multi-tasking
  • Problem-Solving
  • Retail Operations
  • Highly motivated
  • Decision-making skill
  • Scheduling knowledge
  • Sales Analysis
  • Staff Management
  • Strategic Planning
  • Hiring and Training

Timeline

Retail Store Manager

T-Mobile
03.2014 - 05.2024

GED -

Asher Southgate Mi
Glenn Harbour Jr