Glenn Harmon
Imperial,Pennsylvania
Summary
Highly skilled and dedicated technician with 42 years experience in troubleshooting, repairing and maintaining complex electro-mechanical systems. Committed to providing exceptional technical support and reliable solutions to add to both customer satisfaction and the success of an organization.
Overview
47
47
years of professional experience
Work History
Store Team Member
Macy's
Pittsburgh,PA
11.2024 - 02.2026
- Hired as seasonal help working in the receiving and order fulfillment departments.
- Retained to work in At Your Service department, helping customers with their returns, purchases, on-line orders and billing questions.
Repair Technician
Philips Respironics
Mt.Pleasant, PA
06.2023 - 04.2024
- Diagnosed and repaired recalled C-PAP devices, adhering to federal recall guidelines.
- Conducted maintenance and repair on warrantied units.
- Drew up legal instructions for repairs on all non-warrantied units.
Customer Service Associate
CERVIS Inc
Warrendale, PA
06.2022 - 03.2023
- Conducted routine inspection, testing, and repair of remote control units sent to us by various customers.
- Conducted tests and measurements to identify faults and malfunctions.
- Installed and upgraded electronic and mechanical systems according to industry and customer standards.
- Repaired or replaced circuitry as warranted.
- Documented service and repair activities, including detailed parts usage.
- Performed preventive maintenance per company guidelines.
Customer Service Representative
Amcom Office Systems / Xerox
Coraopolis, PA
05.1979 - 04.2022
- Diagnosed, repaired and maintained full range of photocopy, printers, and fax machines.
- Conducted regular maintenance inspections to minimize customer downtime.
- Diagnosed and repaired mechanical, electrical, and software issues maximizing unit uptime and customer satisfaction.
- Assisted customers in setting up new equipment, configuring network setting, and training, them on equipment operation.
- Documented all repairs, maintenance, parts usage and equipment status
Customer Associate
Home Depot
Pittsburgh,PA
04.2001 - 03.2017
- Part time floor associate in various departments, mainly electrical and garden
- Recommended items to customers based on specific needs and explained features and benefits.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
Education
No Degree - Electrical Engineering
University of Pittsburgh
Pittsburgh, PA03-1980
Skills
- Proficient in diagnosing, repairing and maintaining electro-mechanical systems
- Strong understanding of electrical and electronic principles
- Ability to read and interpret technical manuals and schematics
- Excellent problem solving and analytical skills
- Experience with trouble shooting and repairing electronic circuitry
- Skilled in using various testing and diagnostic equipment
- Excellent communication and interpersonal skills
Timeline
Store Team Member
Macy's
11.2024 - 02.2026
Repair Technician
Philips Respironics
06.2023 - 04.2024
Customer Service Associate
CERVIS Inc
06.2022 - 03.2023
Customer Associate
Home Depot
04.2001 - 03.2017
Customer Service Representative
Amcom Office Systems / Xerox
05.1979 - 04.2022
No Degree - Electrical Engineering
University of Pittsburgh