GLENN HASTEADT
CIO
Swansboro,USA
Summary
Effective leader specializing in creating a high-performance culture, innovation, disaster recovery, aligning IT to business needs, and vision. Proven track record of building solid teams, creating strategic initiatives, and providing excellent customer service.
Training
Workshop facilitator at UNC School of Government, Chapel Hill: Cultivating an engaging workplace culture, and Leading remote teams
Overview
37
37
years of professional experience
1
1
Certification
Accomplishments
Developed and implemented culture change resulting in engagement, customer service, innovation and collaboration improvements.
Experienced in building relationships with and supporting diverse lines of business with differing regulatory requirements.
Improved Cyber Security through training, technology, and partnerships.
Very experienced with Disaster recovery and redundancy planning.
Led multiple organization changes using my project management, communication, stakeholder involvement, and training skills.
Supervised 21 staff and heavily involved in their career guidance and growth
Work History
Director- Information Technology Services
Onslow County
10.2015 - Current
- Plans, assigns, supervises, coordinates training, inspects and evaluates the work of Information Services Division and Geographical Information Services Division.
- Building relationships with business units to better achieve the County’s vision.
- Involved in many committees and activities outside ITS: Idea Incubator, executive committee, strategic planning, employee appreciation, County Government week, Civic Affairs.
- Managed three (and previously up to four) separate budgets.
- Drastically improved cyber security by spearheading the addition of new technology and operational changes.
- Overhauled existing infrastructure, modernizing into a hyperconverged infrastructure.
Assistant Director- Information Technology Services
City of High Point
06.2007 - 10.2015
- Planned, assigned, supervised, coordinated training, inspected and evaluated the work of Information Services Division Managers and technical staff.
- Performed innovative work that garnered three consecutive Digital Cities top 10 rankings ('09-'11).
- Radically changed the focus and deliverables of the IT department over my tenure, migrating to a more customer focused approach through service desk and culture changes.
- Primary developer of the City’s IT DR plan and driving force behind its development.
- Revitalized the City’s website to increase customer interaction and collaboration.
- Spearheaded rebuild of City’s Intranet site to create a collaborative environment for department and project teams.
- Assisted in the preparation of the budget and monitors expenditures.
- Supervised subordinate employees and prepared personnel evaluations on Information Services Division Managers including the PC technology group, Unix Services group, GIS group and the Networking group.
- Served as planner for major capital programs including infrastructure enhancements and systems.
- Served as Acting Director when so designated.
End User support/PC Network Manager
City of High Point
01.1998 - 06.2007
- Provided leadership and performed supervisory responsibilities for Windows networking group subordinate(s).
- Insured on call availability of Windows network resource staff, answered trouble calls, analyzed problems, assessed user requests, and provided resolutions to user(s).
- Ensured that Windows/desktop - help desk problems were appropriately resolved in a timely manner.
- Developed time or cost savings measures through automation or the leveraging of new technologies.
- Analyzed user needs relating to local, wide, and inter-networked information systems to design, install, and maintain reliable and cost-effective local (LAN) and wide (WAN) area networks using PC and network servers.
- Designed and deployed active directory for the enterprise.
- Enhanced relations with business units through establishment of Customer Service initiative.
User Support Specialist II
Burlington Industries
08.1994 - 08.1998
- Named Project Leader for implementation of the LAN in New York offices: this included network layout, oversaw Server Setup, worked closely with outside contractors, hardware and software installation and training of personnel from secretaries to the Head of the division including all upper executives.
- Implemented and installed Novell 3.x and 4.x LANs.
End User Analyst
Tultex Corporation
09.1993 - 08.1994
- Initiated and led a team to incorporate company-wide communications security system and policy, including LAN/WAN security, Telephony and Mainframe.
- Supported Token Ring based Novell LAN with close to 200 users.
Programmer/End User Analyst
Choicecare
01.1989 - 09.1993
- Supervised desktop technicians and Support of Novell network over Ethernet.
- Performed Pick Basic Programming for User Interface and reporting.
Education
Bachelor of Science - Computer Science
New York Institute of Technology
Skills
- Culture Building
- Visionary leadership
- Creativity and innovation
- Business Relations
- Process Improvement
- Disaster Recovery
- Team Building
- Training
- Cost-Reduction Strategies
- Best Practice Methodologies
- People management
- Team building
Awards
Digital Cities Top 10 2010-2012, Digital Counties Top 10 2017-2025, awarded by Center for Digital Government
Best of North Carolina - Outstanding Leadership & Innovation, awarded by Government Technology
IT Professional of the year, 2023, awarded by NCLGISA
Edwin M. Gill Award, 2017, awarded by NC Association of County Commissioners
Affiliations
- Professional Development Chair 2018-2020, President Elect 2020-2021, President 2021-2022, Past President 2022-2023 – North Carolina Local Government Information Systems Association (NCLGISA)
Certification
- Certified Government CIO
- Municipal and County Administration – UNC School of Government
- ITIL V2
- MCSE 2000
Timeline
Director- Information Technology Services
Onslow County
10.2015 - Current
Assistant Director- Information Technology Services
City of High Point
06.2007 - 10.2015
End User support/PC Network Manager
City of High Point
01.1998 - 06.2007
User Support Specialist II
Burlington Industries
08.1994 - 08.1998
End User Analyst
Tultex Corporation
09.1993 - 08.1994
Programmer/End User Analyst
Choicecare
01.1989 - 09.1993
Bachelor of Science - Computer Science
New York Institute of Technology
Extracurricular
Community Group Leader, Hospitality Leader – One Harbor Church Swansboro Previous Onslow Civic Affairs committee Previous Director of Administration for the Special Olympics Fall Games for 9+years Previous Member of High Point’s International Advisory Committee Previous Board member - Miracle League of High Point Previous Board member Northwest High School Marching Band – Festival Chair Previous Oak Ridge Youth Association - Lacrosse coach
Quote
"It's important that we, as leaders, create an environment where great people can be exceptional."
Glenn Hasteadt
Work Preference
Work Type
Full TimePart TimeGig WorkContract WorkWork Location
RemoteHybridImportant To Me
Work from home optionCompany CultureLanguages
English
Native or Bilingual
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