Glenn Hicks

Dynamic Delivery Specialist with proven expertise at Omar LLC in optimizing routes and schedules to enhance driver efficiency. Skilled in dispatch software and GPS tracking, I excel in high-pressure environments, demonstrating strong communication and organizational abilities to drive workflow improvements and ensure seamless operations.

• Work together with drivers, dispatchers and management to create the most effective delivery routes and delivery schedules to maximize driver efficiency.
• Utilize systems to assign work, reassign work or balance work ensuring technicians are always busy.
• Monitor the workflow of dockets between teams that can impact your team.
• Capture and drive improvements to ensure optimal workflow.

• Demonstrated ability to make decisions, learn quickly, think rationally and exercise good judgment.
• Work effectively in diverse team environment.

• Work with route managers to establish and monitor productivity and safety targets for each driver.
• Addresses any customer issues and/or provides resolution to problems that are within the scope of work or will, otherwise, engage management for help.