Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hi, I’m
Glenn House
Clermont,FL
Summary
Overview
21
years of professional experience
Work History
Optical Telecommunications IncClermont , FL
Regional Field Service Manager
03.2020 - Current
Job overview
- Supervise, manage and responsible for coaching and training of service technicians
- Manage workload, overtime and overall demand on labor resource planning
- Work with sales teams on sales and rental equipment
- Review projects, defined equipment and service scope with customer and sales department
- Monitor cost and overall profitability of projects
- Work with procurement to prepare equipment PO’s, installation and parts lists, and vendor required items as well as to coordinate shipment and installation to customer site
- Supervise mechanical and electrical installation, monitor and enforce scope as well as manage customer expectations
- Supervise start-up & commissioning of the equipment
Sears
Customer Service Representative
07.2016 - 03.2020
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Sought ways to improve processes and services provided.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
DIRECTVChicago , IL
Installation Service Manager
03.2002 - 06.2016
Job overview
- Determining project requirements and developing work schedules for the team
- Delegating tasks and achieving daily, weekly, and monthly goals
- Liaising with team members, management, and clients to ensure projects are completed to standard
- Identifying risks and forming contingency plans as soon as possible
- Analyzing existing operations and scheduling training sessions and meetings to discuss improvements
- Keeping up-to-date with industry trends and developments
- Updating work schedules and performing troubleshooting as required
- Motivating staff and creating space where anyone can ask questions and voice their concerns
- Being transparent with team about challenges, failures, and successes.
Education
Adlai E Stevenson High SchoolLincolnshire, IL
High School Diploma
06.1990
University Overview
Skills
- WAN/LAN
- VPN
- TCP/IP
- Network Infrastructure
- Directing Team Members
- Directional Drilling
- Management Support
- Operating Practices
- Business Growth Initiatives
- Tool and Equipment Maintenance
- Employee Scheduling
- Best Practices and Standards
- Customer Satisfaction
- Employee Performance Management System
- Desktops, Laptops and Mobile Devices
- Payroll Management
- Testing Devices
- Technical Team Leadership
- Inventory Accuracy
Additional Information
Additional Information
- Authorized to work in the US for any employer
Timeline
Regional Field Service Manager
Optical Telecommunications Inc
03.2020 - Current
Customer Service Representative
Sears
07.2016 - 03.2020
Installation Service Manager
DIRECTV
03.2002 - 06.2016
Adlai E Stevenson High School
High School Diploma
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