Glenn Hugelheim
Ocala,FL
Summary
- Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Charter Spectrum
11.2020 - 02.2024
- Set up 20-30 new accounts daily, established customer credit and set up payment methods.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Inside Sales Specialist-Open and Closing Manager
Conn's Home Plus
01.2018 - 11.2020
- Interacted with approximately 20 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
- Consistently met or exceeded monthly sales quotas by employing strategic selling techniques and leveraging product knowledge expertise.
- Assisted in training new inside sales representatives on company processes, product offerings, and best practices for maximizing sales potential.
Retirement Specialist
Upstate Safe Money Retirement-Appreciation Financial
12.2017 - 01.2018
- Increased client base by conducting informative seminars and workshops on retirement planning strategies.
- Developed customized financial plans for clients, addressing their specific needs and goals for a comfortable retirement.
- Established strong rapport with clients through regular communication and follow-ups, fostering long-term relationships.
Big Box Appliance Specialist
Lowe's Home Improvement
08.2017 - 01.2018
- Enhanced customer satisfaction by providing expert advice on appliance selection and usage.
- Increased sales revenue by offering tailored solutions for clients based on their specific needs.
- Delivered exceptional customer service, addressing questions and concerns promptly and professionally.
- Maintained a clean, organized showroom floor to create an inviting atmosphere for customers.
Retirement Sales Consultant
Brandt Advisory Group
01.2016 - 12.2016
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Expanded company reach by establishing new connections with potential clients at industry events and conferences.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Big Box Appliance Specialist
Lowes Home Improvement Center
02.2015 - 01.2016
- Enhanced customer satisfaction by providing expert advice on appliance selection and usage.
- Increased sales revenue by offering tailored solutions for clients based on their specific needs.
- Conducted in-depth product research to stay current on industry trends and emerging technologies.
- Delivered exceptional customer service, addressing questions and concerns promptly and professionally.
Technology Sales and Repair Center MGR/Customer Service MGR
Office Depot
08.2000 - 11.2014
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Trained new employees on proper protocols and customer service standards.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Internet Sales Manager
David's Auto House
01.2009 - 01.2011
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
- Responded to internet inquiries and phone calls in timely matter.
- Updated company website with deals and product packages.
Education
Associates in Computer Science - Computer Networking-Computer Repair
New England Institute of Technology
West Palm Beach, FL06.2000
Skills
- Exceptional Customer Service
- Attention to Detail
- Objection handling
- Data Entry
- Analytical Thinking
- Rapport Building
- Sales expertise
- Client Relationship Management
- Cheerful and energetic
- Customer Relationship Building
- Closing Techniques
- Teamwork and Collaboration
- Relationship Building
Certification
- South Carolina Insurance License, #802460, 03/01/17, 03/01/18
- A+ Certified Service Technician, Verification # e31dtt5110, 12/01/99, Present
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Family, Hiking-Camping, Church
Dedicated husband and father, married to my high school sweetheart for 39yrs. We have hiked all the waterfalls in NC and SC. Love to Kayak and camp on the weekends. Taught early teens and a deacon in my church for 20 plus years.
Timeline
Inside Sales Representative
Charter Spectrum
11.2020 - 02.2024
Inside Sales Specialist-Open and Closing Manager
Conn's Home Plus
01.2018 - 11.2020
Retirement Specialist
Upstate Safe Money Retirement-Appreciation Financial
12.2017 - 01.2018
Big Box Appliance Specialist
Lowe's Home Improvement
08.2017 - 01.2018
Retirement Sales Consultant
Brandt Advisory Group
01.2016 - 12.2016
Big Box Appliance Specialist
Lowes Home Improvement Center
02.2015 - 01.2016
Internet Sales Manager
David's Auto House
01.2009 - 01.2011
Technology Sales and Repair Center MGR/Customer Service MGR
Office Depot
08.2000 - 11.2014
Associates in Computer Science - Computer Networking-Computer Repair
New England Institute of Technology
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