Glenn Khusial
Altamonte Springs,FL
Summary
Software savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Experience writing test scripts, tracking and reporting bugs in various ticketing systems. Collaborates with development team in continuous build and deployment process. Devoted to seeking and eliminating all flaws in production and design to proactively mitigate risks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Product Specialist
Stellar MLS
12.2021 - Current
- Oversees product deployment from vision to rollout with cross-functional teams, ensuring seamless launches and updates while customizing products to meet client specifications and enhance user experience.
- Analyzed and incorporating user feedback into product development to increase customer satisfaction.
- Writes test plans, sets up testing environments, and configures necessary settings to ensure optimal conditions for thorough testing.
- Created and maintained comprehensive product documentation, ensuring all team members had access to up-to-date information on project requirements, features, and specifications.
Product Specialist
Stellar MLS
06.2021 - 12.2021
- Created test cases, performed system integration, acceptance and functional testing with consistent, thorough approaches.
- Proactively escalated and tracked defects using Jira and Zendesk, collaborating with developers to resolve issues efficiently by conducting additional testing as needed.
- Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
Support Center Technician
Stellar MLS
06.2017 - 06.2021
- Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems
- Identifies client problems, researching answers, and guiding client through corrective steps
- Documenting and reporting call activity through CRM system
Information Technology Specialist
Agency For Persons With Disabilities, Tacachale
01.2016 - 05.2016
- Provided technical support to entire organization and setting up equipment for employee use
- Installed hardware, software, and other peripheral devices. Re-imaging computers and running updates
- Tracking tickets and documenting history via Zendesk
Education
Associate of Applied Science - Computer Science
Santa Fe College
Gainesville, FL2017
Skills
- Functional Testing
- Defect Tracking and Reporting
- Research and Testing proficiency
- User Acceptance Testing (UAT)
- Product Lifecycle Management
- Test case and scenario development
Certification
CSM - Certified Scrum Master
Timeline
Senior Product Specialist
Stellar MLS
12.2021 - Current
Product Specialist
Stellar MLS
06.2021 - 12.2021
Support Center Technician
Stellar MLS
06.2017 - 06.2021
Information Technology Specialist
Agency For Persons With Disabilities, Tacachale
01.2016 - 05.2016
CSM - Certified Scrum Master
Associate of Applied Science - Computer Science
Santa Fe College
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