GLENN LAWSON
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into a new field, leveraging strong interpersonal and problem-solving abilities.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills and customer interaction.
Overview
8
8
years of professional experience
Work History
Bartender, Server and Hostess
Teds Montana Grill
Orange Park, FL
08.2018 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
- Provided exceptional customer service by attentively listening to guest needs
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and providing exceptional service
- Kept bar stocked with liquors, juices and garnishes for drinks
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
Assistant Store Leader
Gamestop
Orange Park, FL
10.2022 - 04.2024
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction
- Assisted customers, answered questions and resolved problems for stellar customer service
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business
- Coached employees to help each reach true potential and expand skill sets
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement
- Established and modeled positive service attitude to meet company's expected guidelines
- Resolved conflicts between staff members in an efficient and professional manner
- Kept store properly maintained to specific corporate standards
- Performed weekly stock counts to maintain accurate inventory levels
Wearhouse Associate
FedEx
Jacksonville, FL
07.2017 - 05.2018
- Used pallet jacks to move items to and from warehouse locations
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment
- Worked safely around moving machinery.
- Received deliveries, scanned packages, and updated orders in internal database
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates
Education
High School Diploma -
Frank H. Peterson Academies
Jacksonville, FL06.2017
Skills
- Team player attitude
- Strong multitasking
- Highly reliable
- Customer service
- Strong work ethic
- Guest engagement
- Professional appearance
Timeline
Assistant Store Leader
Gamestop
10.2022 - 04.2024
Bartender, Server and Hostess
Teds Montana Grill
08.2018 - Current
Wearhouse Associate
FedEx
07.2017 - 05.2018
High School Diploma -
Frank H. Peterson Academies
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