Summary
Overview
Work History
Education
Skills
Timeline
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GLENN LAWSON

Summary

Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into a new field, leveraging strong interpersonal and problem-solving abilities.

Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills and customer interaction.

Overview

8
8
years of professional experience

Work History

Bartender, Server and Hostess

Teds Montana Grill
08.2018 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
  • Provided exceptional customer service by attentively listening to guest needs
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and providing exceptional service
  • Kept bar stocked with liquors, juices and garnishes for drinks
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality

Assistant Store Leader

Gamestop
10.2022 - 04.2024
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction
  • Assisted customers, answered questions and resolved problems for stellar customer service
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business
  • Coached employees to help each reach true potential and expand skill sets
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement
  • Established and modeled positive service attitude to meet company's expected guidelines
  • Resolved conflicts between staff members in an efficient and professional manner
  • Kept store properly maintained to specific corporate standards
  • Performed weekly stock counts to maintain accurate inventory levels

Wearhouse Associate

FedEx
07.2017 - 05.2018
  • Used pallet jacks to move items to and from warehouse locations
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment
  • Worked safely around moving machinery.
  • Received deliveries, scanned packages, and updated orders in internal database
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates

Education

High School Diploma -

Frank H. Peterson Academies
Jacksonville, FL
06.2017

Skills

  • Team player attitude
  • Strong multitasking
  • Highly reliable
  • Customer service
  • Strong work ethic
  • Guest engagement
  • Professional appearance

Timeline

Assistant Store Leader

Gamestop
10.2022 - 04.2024

Bartender, Server and Hostess

Teds Montana Grill
08.2018 - Current

Wearhouse Associate

FedEx
07.2017 - 05.2018

High School Diploma -

Frank H. Peterson Academies
GLENN LAWSON