Glenn Locklear
Laurinburg,NC
Summary
Proven leader and effective communicator, adept at crew leadership and customer engagement, with a track record of enhancing productivity and service levels at Firehouse Subs. Skilled in cooking and complex problem-solving, consistently promotes sales through innovative product promotion and exceptional service, demonstrating a strong willingness to learn and contribute to team success.
Overview
6
6
years of professional experience
Work History
Crew Member
Taco Bell
Laurinburg, NC
03.2024 - 12.2024
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained safe food handling practices to prevent germ spread.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Shift Leader
Firehouse Subs
Laurinburg, NC
07.2022 - 04.2023
- Supervised and led employees to maintain productivity and customer service levels.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Monitored inventory levels and ordered supplies as needed.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Stocker/Customer Service Cashier
Piggy Wiggly
Laurinburg, NC
02.2019 - 06.2022
- Packed and unpacked items, checking breakables before stocking on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Arranged merchandise in an attractive manner to promote sales.
Education
High School Diploma -
Scotland High School
Laurinburg, NC06-2022
Skills
- Cooking
- Team contributions
- Diversity awareness
- Ordering procedures
- Housekeeping
- Creativity and innovation
- Product promotion
- Willingness to learn
- Company standards
- Customer engagement
- Complex Problem-solving
- Heavy lifting
- Salesmanship
- Food running
- Time management
- Crew leadership
- Clear communication
References
References available upon request.
Timeline
Crew Member
Taco Bell
03.2024 - 12.2024
Shift Leader
Firehouse Subs
07.2022 - 04.2023
Stocker/Customer Service Cashier
Piggy Wiggly
02.2019 - 06.2022
High School Diploma -
Scotland High School