Glenn Lubell
Largo
Summary
Dynamic professional with extensive experience in payment processing and customer service at Goodwill Inc. Proven ability to manage inquiries and resolve complaints efficiently. Recognized for enhancing office efficiency and fostering a welcoming environment for visitors. Dedicated to delivering exceptional support in all interactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Goodwill Inc
Clearwater
12.2024 - Current
- Processed payments and updated accounts to reflect balance changes efficiently.
- Managed inquiries from internal staff regarding office operations and procedures.
- Greeted visitors to assess nature and purpose of each visit.
- Answered, screened, and forwarded incoming calls using multi-line telephone systems.
- Executed clerical tasks including filing, photocopying, transcribing, and faxing.
- Investigated client complaints to identify issues and implement resolutions.
- Monitored inventory of office supplies and placed orders as needed.
- Managed metered mail postage and distribution effectively.
CNA/HHA/SITTER/PATIENT /COMPANION
Empath Health
Pinellas Park
03.2023 - 12.2023
- Managed patient transportation to events while ensuring safety and comfort.
- Conducted routine checks on patient vitals, including blood pressure and heart rate.
- Collaborated with interdisciplinary team members to deliver quality patient care.
- Educated patients on self-care techniques to promote independence.
- Measured and recorded food and liquid intake, reporting changes to medical staff.
- Documented patient care services accurately in designated charting areas.
CNA/HHA
Freedom Square
SENINOLE
03.2022 - 03.2023
- Responded promptly to patient call signals and lights to assess needs
- Provide ADL care for nursing home residents.
- Take vitals.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Education
HHA
SOUTHERN TECHNICAL INSTITUTE
Pinellas Park, FL04-2023
CNA/HHA CIRTIFICATE - CNA/HHA
SEMINOLE COMMUNITY SCHOOL
Seminole, FL10-1990
GENERAL, 24 CREDITS, NO DEGREE
Nassau Community College
Garden City, NYSkills
- Payment processing
- Multi-line phone systems
- Office management
- Clerical tasks
- Inventory management
- Customer service
- Visitor greeting
- Complaint resolution
- Document management
- Team collaboration
- Communication skills
- Time management
- Attention to detail
- Problem solving
- Adaptability
- Initiative-taking
- Reception desk management
- Personal Organization
- Telephone skills
Certification
- HIGHSCHOOL DIPLOMA, CNA/HHA CIRTIFICATE
Timeline
Receptionist
Goodwill Inc
12.2024 - Current
CNA/HHA/SITTER/PATIENT /COMPANION
Empath Health
03.2023 - 12.2023
CNA/HHA
Freedom Square
03.2022 - 03.2023
HHA
SOUTHERN TECHNICAL INSTITUTE
CNA/HHA CIRTIFICATE - CNA/HHA
SEMINOLE COMMUNITY SCHOOL
GENERAL, 24 CREDITS, NO DEGREE
Nassau Community College
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