Glenn Mayes
Avon,IN
Summary
Results-driven Army Project Manager with over 25 years of experience leading complex and high-stakes projects for the military. Possessing a proven track record of delivering projects on time and within budget, while also ensuring utmost quality and compliance with regulations. Skilled in coordinating cross-functional teams, developing strategic plans, and effectively communicating with stakeholders at all levels. Adept at identifying risks, implementing mitigation strategies, and adapting quickly to changing circumstances. Seeking to leverage my expertise in project management and military operations to drive success in a challenging and dynamic environment.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Claims Specialist
Social Security Adminstration
10.2020 - Current
- Analyzed claims to ensure compliance with company policies and regulatory requirements.
- Investigated discrepancies in claims, collaborating with clients and internal departments for resolution.
- Processed complex claims efficiently, maintaining high standards of accuracy and documentation integrity.
- Developed training materials for new hires, enhancing team knowledge and operational efficiency.
Executive Officer / Chief Operations Officer
US Army
08.2000 - Current
- Strategic Leadership: Led the strategic direction of the Information Management department, aligning IT initiatives with organizational objectives. Provided vision and direction to the Commander and 154 Battalion plus sized elements. Successfully executed and oversaw multiple major IT projects, consistently delivering them on time and within budget.
- Budget Management: Effectively managed and optimized the IT budget for the entire Battalion, while maintaining service quality. Managed, executed, and forecasted a multi-million-dollar annual budget.
- Team Leadership and Development: Cultivated a high-performance team, resulting in productivity and technical expertise. Provided ongoing training and mentoring, resulting in certifications and continuing education for team members.
- Threat Mitigation: Analyzed patterns of non-compliance and security threats, providing recommendations for appropriate actions to minimize security risks and insider threats. Network Security: Configured, optimized, and tested network devices, enhancing the organization's overall network security posture. y.
- Stakeholder Liaison: Served as a crucial liaison between training units and technical project teams, ensuring effective communication and project coordination. Fostered strong client relationships and consistently met or exceeded customer expectations.
- Risk Assessment: Conducted risk assessments to identify potential vulnerabilities and security concerns, implementing measures to reduce exposure to security risks. Conducted comprehensive security analysis, identifying vulnerabilities, and implementing security measures to protect systems and data.
- Performance Monitoring: Monitored project progress and performance, consistently meeting deadlines, standards, and cost targets. Established performance metrics and reporting mechanisms, enabling real-time tracking of project progress and improvements.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Developed and implemented strategic updates to operations to solve issues affecting efficiency, profitability, and production.
Railroad Conductor
Metra Railroad
03.2016 - 10.2020
- Safely operate trains over designated routes while following all safety protocols and regulations.
- Coordinate with locomotive engineers to ensure smooth and efficient transportation of passengers or cargo.
- Conduct pre-trip inspections of equipment and record any maintenance issues or concerns.
- Communicated effectively with engineers, yard masters, and other railroad personnel to ensure smooth operations.
Police Officer
Gary Indiana Police Department
06.2006 - 03.2016
- Conducted thorough investigations into criminal activities, gathering evidence and interviewing witnesses to solve cases efficiently.
- Maintained public safety by patrolling assigned areas, responding to emergency calls, and enforcing traffic laws to prevent crime.
- Served as a liaison between law enforcement agencies and the community, participating in community outreach programs and engaging with residents to build trust and cooperation.
- Demonstrated strong communication and conflict resolution skills when interacting with individuals from diverse backgrounds, diffusing tense situations and de-escalating conflicts.
- Implemented crime prevention strategies, such as conducting surveillance, executing search warrants, and executing arrests to uphold the law and ensure community safety.
Education
Bachelors: Technical Management - Criminal Justice
DeVry University
Chicago, IL04-2014
Skills
- Personnel Management
- Mentorship & Team Building
- Project Management & Execution
- Streamlining Operations
- Budget Analysis & Projection
- Strategic Planning
- Critical Thinking
- Time Management
- Attention to Detail
Certification
ITIL Foundations V4 2025
Timeline
Claims Specialist
Social Security Adminstration
10.2020 - Current
Railroad Conductor
Metra Railroad
03.2016 - 10.2020
Police Officer
Gary Indiana Police Department
06.2006 - 03.2016
Executive Officer / Chief Operations Officer
US Army
08.2000 - Current
Bachelors: Technical Management - Criminal Justice
DeVry University
Custom Section
TS / SCI Security Clearance
Adjudicated June 2023