Glenn Mertz
Pottstown,PA
Summary
Motivated business professional with a proven ability to lead teams, optimize operations, and drive growth, even during challenging times such as the COVID-19 pandemic. Seeking opportunities to continue advancing in a dynamic business environment.
Overview
16
16
years of professional experience
Work History
General Manager
The WordTech Group
Pottstown, PA
01.2024 - Current
- Directed a company-wide overhaul of software systems to enhance operational efficiency and position the organization for future growth
- Developed comprehensive Standard Operating Procedures and training materials for onboarding new hires
- Oversaw all aspects of budgeting, from hiring costs to hardware and software investments, to maintain financial health and foster business growth
Head of Project Management
The WordTech Group
Pottstown, PA
02.2018 - 01.2024
- Led a team of six project managers through the challenges of the COVID-19 pandemic, achieving the highest profitability in the company's 30+ year history
- Supervised project workflows to ensure compliance with client needs, USPS regulations, and internal quality standards
Project Manager/Data Processor
The WordTech Group
Pottstown, PA
02.2016 - 02.2018
- Handled project lifecycle management from onboarding to final delivery and billing
- Collaborated with estimating and invoicing teams to ensure accurate processing and client satisfaction
Loan Funding Officer
Diamond Credit Union
07.2015 - 02.2016
- Coordinated with internal teams and automobile dealerships to ensure regulatory compliance and timely loan funding
- Evaluated risks and rewards of loans in collaboration with underwriting teams
Branch Operations Supervisor (BOS)
Susquehanna Bank
11.2014 - 07.2015
- Managed customer service teams, ensuring operational compliance with federal regulations
- Oversaw lending operations, including loan structuring, DTI and LTV analyses, and post-closing procedures
Financial Services Representative (FSR)
Susquehanna Bank
10.2012 - 11.2014
- Acted as a trusted advisor to customers, providing guidance on deposit accounts and lending opportunities
- Opened and managed customer accounts while identifying cross-selling opportunities
Customer Service Representative (Teller)
Susquehanna Bank
01.2011 - 10.2012
- Delivered courteous and professional service to meet customers' financial needs
Cashier
Redner's Warehouse Market
Douglassville, PA
02.2009 - 01.2011
- Processed customer transactions with efficiency and accuracy
- Assisted other departments as needed and ensured compliance with state laws for product sales
Education
Bachelor of Science - Business
Bellevue University
10.2015
Associate Degree - Business Management
Montgomery County Community College
12.2013
Skills
- Effective team leadership
- Strong multitasking and prioritization
- Quick Learner and adaptiveness
- Preparing and Analyzing reports
- Data analysis
- Operational Efficiency Management
- Hardware/Software Deployment
Timeline
General Manager
The WordTech Group
01.2024 - Current
Head of Project Management
The WordTech Group
02.2018 - 01.2024
Project Manager/Data Processor
The WordTech Group
02.2016 - 02.2018
Loan Funding Officer
Diamond Credit Union
07.2015 - 02.2016
Branch Operations Supervisor (BOS)
Susquehanna Bank
11.2014 - 07.2015
Financial Services Representative (FSR)
Susquehanna Bank
10.2012 - 11.2014
Customer Service Representative (Teller)
Susquehanna Bank
01.2011 - 10.2012
Cashier
Redner's Warehouse Market
02.2009 - 01.2011
Associate Degree - Business Management
Montgomery County Community College
Bachelor of Science - Business
Bellevue University