Glenn Miller
Atlanta,GA
Summary
Senior-level professional with over 13 years of managerial and training experience in Finance, Operations, and Human Resources Management. Known for a collaborative yet decisive leadership style, adept at auditing, financial analysis, and personnel oversight. Highly skilled in training and development, maximizing team potential through coaching and mentoring. Strategic thinker committed to executing organizational goals while promoting brand standards and fostering productive workplace relationships.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Director of Housekeeping
InterContinental Hotels & Resorts
6 2024 - Current
- Directed and managed overall aesthetic and operational standards
- Led housekeeping and maintenance teams, ensuring adherence to brand standards
- Developed and implemented style guidelines, maintaining consistency across hotel spaces
- Coordinated with marketing and events teams to create visually appealing setups for special events and promotions
- Conducted regular inspections of rooms and public areas to maintain high cleanliness and maintenance standards
- Trained and mentored staff on brand standards, customer service, and operational procedures
- Managed payroll processing for a team of 30 staff members, ensuring accuracy and timely payments.
Director of Style
AC Hotels by Marriott
11.2022 - 06.2024
- Directed and managed overall aesthetic and operational standards
- Led housekeeping and maintenance teams, ensuring adherence to brand standards
- Developed and implemented style guidelines, maintaining consistency across hotel spaces
- Coordinated with marketing and events teams to create visually appealing setups for special events and promotions
- Conducted regular inspections of rooms and public areas to maintain high cleanliness and maintenance standards
- Trained and mentored staff on brand standards, customer service, and operational procedures
- Managed payroll processing for a team of 30 staff members, ensuring accuracy and timely payments.
Pre-opening Director of Housekeeping
Epicurean Hotel
09.2021 - 10.2022
- Led pre-opening housekeeping activities, ensuring all standards and protocols were established and implemented
- Coordinated with construction and design teams to ensure the hotel's readiness for opening, focusing on cleanliness and operational efficiency
- Recruited, trained, and managed the housekeeping team, preparing them for the hotel's grand opening and daily operations
- Developed and implemented housekeeping policies, procedures, and quality standards to ensure a high level of service
- Oversaw inventory management, ensuring adequate supplies and equipment were available for the housekeeping staff
- Conducted regular inspections of rooms and public areas to maintain high cleanliness and maintenance standards
- Collaborated with other departments to ensure seamless operations and exceptional guest experiences.
Dual Director of Style
Renaissance Hotels
07.2019 - 09.2021
- Recruited, scheduled, trained, and developed staff
- Conducted inspections of all areas, anticipating customer needs, and adapting goals and directions quickly
- Maintained housekeeping budget, providing billing summaries and expenses for various events
- Ensured proper maintenance of all equipment, arranging for repair and/or replacement of used and damaged equipment
- Upheld the highest standards of cleanliness, safety, and conduct.
Training and Development Housekeeping Manager
Hilton
07.2017 - 07.2019
- Recruited, scheduled, trained, and developed staff
- Conducted inspections of all areas, maintaining high cleanliness and safety standards
- Managed housekeeping budget and ensured proper maintenance of equipment.
Director of Operations
Hyatt Hotels Corporation
05.2015 - 05.2017
- Managed daily housekeeping activities, maintaining high cleanliness and safety standards
- Conducted pre-event inspections and managed housekeeping supplies and inventory
- Recruited, scheduled, and trained all new housekeeping staff members
- Maintained the housekeeping budget, providing billing summaries and expenses for all pre and post events
- Handled Human Resources responsibilities, including preparation of work schedules and payroll.
Landside Operations Accounting Revenue Auditor
Little Rock National Airport
03.2013 - 03.2015
- Audited parking lot transactions and maintained records with appropriate supporting materials
- Prepared financial reports, journal entries, and spreadsheets for budget and analysis
- Assisted external auditors with preparing schedules and providing explanations of supporting materials.
Accountant/Payroll Personnel
Kroger
01.2006 - 03.2015
- Supervised staff and handled payroll
- Managed accounts payable and receivable, and audited journal entries.
Human Resource Benefits Manager
Craft Healthcare Solutions
07.2010 - 03.2013
- Managed employee relations and benefits
- Conducted meetings to explain insurance, retirement plans, and other benefits
- Coordinated new employee orientation and administered pre-employment tests.
Employee Benefit Specialist
Arkansas Blue Cross Blue Shield
05.2008 - 06.2010
- Provided customer service and technical research
- Acted as liaison between support functions and members, preparing periodic reports and data.
Education
Business Management -
University of Arkansas
Little Rock, AR 08.2004 - 05.2007
Skills
Productivity enhancement
Employee engagement and retention
Payroll administration
Team cohesion and management
Training and mentoring
Performance enhancement
Employee evaluations
Cleaning and sanitation protocols
Chemical handling safety
Equipment operations
Accomplishments
- 2023 Highest Cleanliness AC Gateway (Caravaglia Region)
- 2023 Safety Super Star Award
- 2022 Task Force Team
- 2021 Global Cleanliness Brand Ranking 7
- 2019 Global Cleanliness Brand Ranking 2
- 2019-2024 BSA Average 97% Passing
Timeline
Director of Style
AC Hotels by Marriott
11.2022 - 06.2024
Pre-opening Director of Housekeeping
Epicurean Hotel
09.2021 - 10.2022
Dual Director of Style
Renaissance Hotels
07.2019 - 09.2021
Training and Development Housekeeping Manager
Hilton
07.2017 - 07.2019
Director of Operations
Hyatt Hotels Corporation
05.2015 - 05.2017
Landside Operations Accounting Revenue Auditor
Little Rock National Airport
03.2013 - 03.2015
Human Resource Benefits Manager
Craft Healthcare Solutions
07.2010 - 03.2013
Employee Benefit Specialist
Arkansas Blue Cross Blue Shield
05.2008 - 06.2010
Accountant/Payroll Personnel
Kroger
01.2006 - 03.2015
Business Management -
University of Arkansas
08.2004 - 05.2007
Director of Housekeeping
InterContinental Hotels & Resorts
6 2024 - Current
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