Glenn Naylor II
Clendenin,WV
Summary
Dynamic professional with a proven track record in roles ranging from Mail Carrier at Federal Express to Operations Manager at Legacy Memorials. Excelled in vehicle maintenance and critical thinking, enhancing operational efficiency and customer satisfaction. Skilled in navigating challenging conditions and fostering strong relationships, demonstrating exceptional problem-solving abilities and safety awareness.
Diligent [Desired Position] with proven track record in efficient mail delivery and customer service. Successfully navigated complex routes and consistently met delivery deadlines. Demonstrated excellent organizational skills and strong attention to detail.
Highly organized and reliable postal professional with solid background in mail distribution and customer service. Known for collaborative teamwork and adaptability to changing delivery requirements. Possesses excellent route planning and time management skills, ensuring timely and accurate mail delivery.
Overview
18
18
years of professional experience
Work History
Mail Carrier
Federal Express
01.2024 - Current
- Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Operations Manager
Legacy Memorials
01.2014 - 12.2023
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Funeral Attendant
Hager Funeral Home
06.2010 - 12.2023
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Drove company vehicles to transport remains or families to services.
- Played an instrumental role in organizing military honors ceremonies, paying tribute to fallen service members who dedicated their lives to our country''s protection.
- Assisted in the arrangement and display of memorial products, showcasing available options for families to select from during their time of grief.
- Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
- Assisted in managing funeral home operations, contributing to overall business success and growth.
- Managed inventory of supplies needed for funerals, from caskets to floral arrangements, ensuring proper stock levels were maintained at all times.
- Prepared deceased individuals for viewing or burial with meticulous care, ensuring that their appearance was respectful and dignified.
- Met with over families to plan funerals by discussing service options and needs.
Truck Driver
CAMC General
01.2008 - 01.2010
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Operated with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Roofer
Harris Brothers
01.2007 - 03.2008
- Inspected buildings to inspect for water damage, worn out flashing and other signs of roof damage.
- Fastened composition shingles and sheets to roof with asphalt, cement and nails.
- Resolved issues quickly by troubleshooting problems related to leaks, structural damage, or poor workmanship from previous contractors.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Operated variety of tools and equipment to safely and efficiently perform tasks.
- Cleaned up work areas upon completion of projects.
- Inspected roofs and identified deficiencies for repair cost estimation.
- Repaired chimneys and other roof protrusions.
- Adjusted roof flashing to maximize drainage.
- Assessed roofs for signs of damage or wear and tear after storms.
- Installed roof insulation to reduce energy costs.
- Applied roof coatings to protect roof and extend lifespan.
Education
High School Diploma -
Herbert Hoover
Clendenin05-2006
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Package handling
- Vehicle loading
- Mail sorting
- Vehicle maintenance
- Hand-eye coordination
- Problem-solving
- Time management
- Critical thinking
- First Aid/CPR
Timeline
Mail Carrier
Federal Express
01.2024 - Current
Operations Manager
Legacy Memorials
01.2014 - 12.2023
Funeral Attendant
Hager Funeral Home
06.2010 - 12.2023
Truck Driver
CAMC General
01.2008 - 01.2010
Roofer
Harris Brothers
01.2007 - 03.2008
High School Diploma -
Herbert Hoover
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