Summary
Overview
Work History
Education
Skills
Timeline
Generic

GLENN RILEY

Douglasville,GA

Summary

Experienced in customer service, client management, and account management. Skilled in building strategic relationships, utilizing interpersonal, planning, and communication skills to enhance operational efficiency. Effective trainer, communicator, and results-driven leader with a focus on improving employee experience and contributing positively to the organization's strategic plan centered around customer centricity.

Overview

18
18
years of professional experience

Work History

Customer Excellence

Sipcam Agro USA
08.2008 - 12.2024
  • Process orders by phone, email, and fax, billing and invoicing, conduct training, proficiency in Agriculture order processing to enhance efficiency to drive customer satisfaction in a high volume fast paced environment.
  • Complex problem solving, handled all credit and rebilling for customer resolution.
  • Follow up on all shipping and deliveries, communicate the status of the orders to customers/sales team.
  • Handled the logistics of shipping out orders via 3PL transportation in a high paced environment.
  • Leverage product knowledge in Agriculture and Specialty products to meet all KPI metrics/goals which included sales over $100K.
  • Collaborated with Operations, Supply Chain, Accounting, and Regulatory teams to help set the standard for world class customer service.
  • Managed relationships with customers/partners for world class customer excellence.
  • Monitored customer usage, performance metrics and satisfaction levels to identify trends and proactively address any and all issues that may arise and find effective resolutions.

Help Desk

Cisco Systems
01.2007 - 07.2008
  • Opening tickets, documenting issues, resolving and closing tickets.
  • Solving difficult technical issues.
  • Updating software.
  • Troubleshooting through phone and computer in a teamwork environment.
  • Answered questions regarding software and product issues, resulting in 20% fewer calls to help desk.

Education

Computer Science -

Burlington College
Burlington, NJ

Skills

  • Clear verbal communication
  • Customer-focused complaint resolution
  • Effective negotiation techniques
  • Operational efficiency enhancement
  • Data organization
  • Strong relationship-building abilities
  • Collaborative teamwork across departments
  • Strategic development
  • Punctuality and reliability
  • Account management
  • JD Edwards expertise
  • Zendesk proficiency
  • Microsoft Office Suite

Timeline

Customer Excellence

Sipcam Agro USA
08.2008 - 12.2024

Help Desk

Cisco Systems
01.2007 - 07.2008

Computer Science -

Burlington College

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