Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Glenn Rollins

Phoenix,AZ

Summary

Detail-oriented Manager offers more than 32-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Dedicated and hardworking, successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.

Overview

22
22
years of professional experience

Work History

Grocery 3rd/Manager

Albertsons
Phoenix, AZ
05.2002 - 03.2024
  • Managed the daily operations of a shift team of 20 or more employees, ensuring compliance with all safety and quality standards.
  • Developed and implemented training plans to ensure that staff was equipped with the necessary skills for their roles.
  • Conducted regular performance appraisals and provided feedback to individuals in order to improve productivity.
  • Coordinated with other departments to ensure effective communication between shifts.
  • Monitored inventory levels and placed orders when needed.
  • Analyzed data from reports to identify areas for improvement within the department.
  • Provided guidance and support to staff members in order resolve any issues quickly and efficiently.
  • Ensured that all equipment was properly maintained and serviced on a regular basis.
  • Implemented process changes as needed in order to increase efficiency or reduce waste.
  • Performed regular audits of processes and procedures in order to verify accuracy and compliance with regulations.
  • Resolved conflicts among team members by providing mediation services or suggesting alternative solutions.
  • Participated in strategic planning sessions with senior leadership regarding future initiatives.
  • Worked closely with vendors in order to negotiate favorable terms on materials or services.
  • Maintained strong relationships with customers by responding promptly to inquiries or complaints.
  • Established clear goals for each employee, tracking progress towards those goals regularly.
  • Delegated daily tasks to team members to optimize group productivity.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Completed inventory audits to identify losses and project demand.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.

Trainer

Fed Ex Ground
Phoenix, AZ
10.2012 - 03.2020
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • trained employees on van lines loading and unloading.
  • preformed on job training for new and current employees.

Education

Bradshaw Mountain High School
Prescott Valley, AZ
05-2003

Skills

  • Employee Training
  • Visual Merchandising
  • Safety Monitoring
  • Employee Management
  • Ordering of products
  • Coaching
  • Inventory merchandising
  • Task Delegation
  • Organizing
  • Warehouse experience
  • Receiving
  • Forklift/ Pallet jack

References

References available upon request.

Timeline

Trainer

Fed Ex Ground
10.2012 - 03.2020

Grocery 3rd/Manager

Albertsons
05.2002 - 03.2024

Bradshaw Mountain High School

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Glenn Rollins