Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Glenn Shed

Georgetown,TX

Summary

Seasoned Mitigation/Restoration specialist with a proven track record at ServiceMaster as the Branch manager for 3 years, and over 16 years experience in the industry. excelling in team leadership and relationship management. Expert in crafting detailed estimates using Xactimate and managing large restoration projects. Demonstrated success in budgeting, cost control, and enhancing customer and vendor relations, significantly improving branch performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Branch Manager

ServiceMaster
Hutto, TX
08.2021 - 11.2024
  • Directed daily operations of the branch, including customer service, sales, and marketing activities.
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Wrote SOWs/ROMs for large-loss clients.
  • Managed expectations that were set by the client and adjusters.

Project Manager

First Onsite
Austin, TX
02.2017 - 06.2021
  • Managed large losses and accurately tracked billing with T&M.
  • Provided customers with daily production reports.
  • Managed and worked alongside the industrial hygienist to execute the jobs per the written protocols.
  • Performed visual inspections of suspected microbial growth to detect any signs of damage or wear.
  • Developed project plans and timelines, assigning tasks to team members and tracking progress.
  • Oversaw daily operations related to assigned projects, providing direction as needed.

Lead Technician

Servpro
Leander, TX
02.2011 - 04.2017
  • Supervised a team of 5-10 restoration technicians in the field.
  • Ensured all equipment was properly maintained, serviced, and stored correctly after each job.
  • Prepared detailed reports documenting the project's progress, milestones, issues, and solutions.
  • Managed inventory levels of supplies necessary for successful completion of jobs.
  • Communicated regularly with supervisors regarding job status updates or changes in schedule and scope of work.

Education

High School Diploma -

Little River Academy
Little River, TX
06-2005

Skills

  • Relationship building and management
  • Excels in team leadership
  • Able to build and write detailed estimates in Xactimate, ROMs, and SOWs using T&M
  • QuickBooks experience
  • Customer and vendor relations
  • Multi-unit operations management
  • Budgeting and cost control
  • Large restoration projects

Certification

  • WRT
  • ASD
  • AMRT
  • Mold worker

Languages

English
Professional

References

References available upon request.

Timeline

Branch Manager

ServiceMaster
08.2021 - 11.2024

Project Manager

First Onsite
02.2017 - 06.2021

Lead Technician

Servpro
02.2011 - 04.2017

High School Diploma -

Little River Academy

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Glenn Shed