Glenn Shephard

• Documented system configuration, mapping and processes.
• Supported system users, educating employees on troubleshooting and problem-solving protocols.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Conducted end-user reviews for modified and new systems.
• Delivered helpdesk service and support to customers.
• Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
• Collaborated with executive team to define business requirements and systems goals.
• Suggested system updates or changes after conduct in-depth technical reviews.
• Completed software updates and assessed security patches for optimized computer use.
• Verified compliance with applicable performance metrics and compatibility expectations.
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
• Checked for accuracy and functionality during implementation of new systems.
• Created flowcharts, diagrams and other documentation.
• Assisted employees with resolving network problems at remote locations.
• Configured, installed and upgraded SQL databases.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Managed and monitored installed systems for highest level of availability.
• Resolved issues related to operational components for LAN, WAN and voice systems.

• Collected, arranged, and input information into database system.
• Tracked and analyzed reports to determine needed improvements.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Maintained weapons in accordance with military specs.

Deployed overseas where my daily task were security and maintaining equipment.