Glenn Shtilvasser

• Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
• Collaborated with cross-functional teams to develop strategies for organizational growth, leading to increased efficiency and profitability.
• Delegated tasks, monitored compliance and implemented performance improvement plans.
• Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.

Maintained clean, neat, and operational facilities to serve program needs.

• Used strong interpersonal communication skills to convey information to others.
• Maintained high levels of accuracy in data entry tasks, ensuring all customer records were up-to-date and error free.
• Achieved greater organization within the workplace through meticulous file maintenance.
• Adapted quickly to changes in policies/procedures while maintaining high-quality service standards.