Glenn Walker
Summary
Resourceful and highly organized administrative professional with extensive experience in program management, customer service, and regulatory compliance. Proven ability to adapt quickly in fast-paced environments, effectively coordinate teams, and implement efficient processes. Skilled in public outreach, data analysis, reporting, and office management, with a strong focus on supporting diverse populations and promoting inclusive practices. Adept at building relationships, solving problems creatively, and driving results across multiple industries, including government, finance, and operations.
Overview
21
21
years of professional experience
Work History
Program Specialist
State of New Jersey Cannabis Regulatory Commission – Office of Diversity & Inclusion
09.2022 - Current
- For New Jersey’s Cannabis Regulatory with the mission of promoting diverse participation in the medicinal and personal-use cannabis industries in New Jersey.
- Develop and implement public outreach programs, education/training, workshops, and public engagement activities.
- Assist in the review, analysis, and preparation of written materials such as letters, reports, correspondence, manuals, guides and other documents or resources related to the program function.
- Review policies and procedures to ensure minority, women and disabled veterans have access and full participation in the cannabis application and licenser process and marketplace.
Agent Representative 3
State of New Jersey Cannabis Regulatory Commission - Medicinal Marijuana Program
02.2016 - 09.2022
- For a Medicinal Marijuana Program that allows patients who suffer from designated serious medical conditions to be certified by their physicians to receive marijuana for medical use.
- Assessed and confirmed, via telephone or written inquiry, highly sensitive information and documentation presented by patients, providers, physicians, or others. This includes requesting information to determine or confirm needs.
- Evaluated eligibility applications for compliance with the Program requirements. This includes interpreting the laws, regulations, rules, and policies pertinent to this Program.
- Explained to consumers, providers, physicians or others, purpose, and limits of the Program’s eligibility standards. This includes confirming or denying veracity of reported developments on program expansion.
- Coordinated agency service staff, assist staff by providing guidance, instruction, and training to enable them to learn the duties of the position.
- Assisted in the evaluation of current unit policies and procedures and the corresponding planning, monitoring, and coordination of the units workflow procedures to ensure maximum efficiency.
- Conducted interviews for perspective representatives for customer service. Includes assisting in final hiring decisions.
Accounting Assistant
Stuart A. Ditsky C.P.A PC
02.2013 - 02.2016
- Company Overview: Stuart A. Ditsky C.P.A PC, NEW YORK, NY is a bi-coastal investment and management firm. It specializes in accounting and financial counseling for individuals and businesses. They provide a range of professional services: accounting, bookkeeping, payroll, tax planning and return preparation, for high income or high net worth individuals.
- Prepared tax returns for distribution to clients. Responded to client inquiries and investigated complaints. Exercised independent judgment to resolve non-monetary resolutions.
- Greeted clients and interviewed them to determine needs; advised clients on form completion requirements; performed bank functions; establishing new accounts, cashing checks over the counter transfers, handling cash deposits and withdrawals. Explained processes and incentives for accounts development.
- Organized and maintains corporate personal file system via filing and scanning of documents. Conducts information searches on established databases for clients and supervisors.
- Prepared documentation for external auditors. Reviews financial statements for accuracy and legal compliance.
- Updated client files to reflect payment status on the monthly COD list. Verified completeness of client files and ensured payment balances were accurate.
- Read and routes incoming mail and faxes. Locates and attaches appropriate file to correspondence to be answered by employer.
- Maintained financial accounts by processing client adjustments. Recommends potential products or services to management by collecting customer information and analyzing client needs. Prepared product or service reports by collecting and analyzing client information. Contributes to team effort by accomplishing related results as needed
- Investigated clients’ service or billing complaints and resolved, as applicable, by performing activities such as, refunding money, or adjusting bills.
Account Coordinator
Talent Solutions
02.2011 - 09.2012
- Company Overview: Talent Solutions, NEW YORK, NY for a business affairs company serving the advertising industry. They offer a full suite of business affairs services to advertisers and ad agencies including talent negotiations, music licensing, budgeting, and estimating, talent management, union signatory services, network clearance and traffic.
- Worked as team lead, planned workload, and delegated task.
- Communicated regularly with clients to provide updates and technical support.
- Assist with various projects, events and presentations requested as responsibilities permitted.
- Distributed incoming mail and client invoices, prepared outgoing mail including checks. Received and researched client issues regarding service dissatisfaction, reduced check amounts or other deficiencies.
- Managed online vendor accounts and maintain with url, login and passwords details
- Prepared and maintained related payroll records and report.
- Resolved payroll inconsistencies by collecting and analyzing information
Operation Manager Assistant
Meadowlink Commuter Services
02.2009 - 03.2010
- For New Jersey’s largest carpool, vanpool and shuttle services for businesses, colleges, universities, and municipalities.
- Answered inbound inquiries pertinent to Program’s operations including explaining scope of services, delineating extent of legal authority and liability regarding ridership, scheduling special or other shuttle needs and receiving/resolving customer complaints.
- Drafted correspondence or returned calls to update customers regarding service provisions, status of request/complaint.
- Maintained essential records and prepared monthly, quarterly, and annual reports for shuttle programs.
- Monitored drivers and vehicle assignments and tracked any changes necessitated by operational needs leading to daily briefing operations for changes made daily.
Substitute Teacher
Newark Vocational Schools
02.2007 - 05.2009
- Followed lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students.
- Supervised students in and out the classroom.
Head Resident Advisor
Berkeley College
04.2005 - 12.2007
- Acted as a primary contact for residential emergencies. Created, planned, and implemented social and recreational programs. Acted as a liaison between residents and Department of Residential life. Managed monthly floor meetings and conducted frequent room drop-ins to discuss events, developments, and concerns to ensure that students were kept up to date on all pertinent information.
Education
BS - Business Management Administration
Berkeley College
West Paterson, NJ12.2007
Skills
- ADMINISTRATIVE ASSISTANT / MANAGER / CUSTOMER SERVICE
- Creative, self-starter with natural business savvy and resourceful problem-solving skills Quick learner accustomed to multi-tasking in fast-paced work environments without losing focus on details Proven ability in quickly adapting to new challenges Highly organized, efficient in various administrative support tasks, including:
- Spreadsheets & Reports
- Filing & Data Entry
- Records & Data Base Management
- Office Organization & Management
- Scheduling & Programming
- Microsoft Office
- QuickBooks
- Strategic planning
- Project coordination
- Training coordination
- Customer service
- Employee training
- Educational programs
Timeline
Program Specialist
State of New Jersey Cannabis Regulatory Commission – Office of Diversity & Inclusion
09.2022 - Current
Agent Representative 3
State of New Jersey Cannabis Regulatory Commission - Medicinal Marijuana Program
02.2016 - 09.2022
Accounting Assistant
Stuart A. Ditsky C.P.A PC
02.2013 - 02.2016
Account Coordinator
Talent Solutions
02.2011 - 09.2012
Operation Manager Assistant
Meadowlink Commuter Services
02.2009 - 03.2010
Substitute Teacher
Newark Vocational Schools
02.2007 - 05.2009
Head Resident Advisor
Berkeley College
04.2005 - 12.2007
BS - Business Management Administration
Berkeley College
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