Summary
Overview
Work History
Education
Skills
Timeline
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Glenn Washington

Castle Rock,CO

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

19
19
years of professional experience

Work History

Dispatcher Office Assistant

Transdev Transportation
08.2005 - 03.2024
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Liaised with external agencies such as police departments or utility companies to coordinate collaborative responses when needed.
  • Advised regarding delays and special circumstances.
  • Assisted in the development of policies and procedures for dispatch operations, contributing to a safer and more efficient workplace.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.
  • Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
  • Streamlined dispatch procedures with the implementation of new technology and software systems.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Increased customer service success rates by quickly resolving issues.
  • Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Trained and supervised employees on office policies and procedures.
  • Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
  • Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Education

High School Diploma -

Lincoln Hi School
Atlanta, GA
05.1994

Skills

  • Professional and mature
  • Project Planning
  • QuickBooks expert
  • Spreadsheet Management
  • Documentation and Recordkeeping
  • Strong Problem Solver
  • Route Planning
  • Scheduling Coordination
  • Multi-line phone proficiency
  • Friendly, Positive Attitude
  • Written Communication
  • Multitasking
  • Attention to Detail
  • Organization and Time Management
  • Customer Relations
  • Active Listening

Timeline

Dispatcher Office Assistant

Transdev Transportation
08.2005 - 03.2024

High School Diploma -

Lincoln Hi School

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Glenn Washington